Setting blank white screen

[tanduong]

Checks

• I have searched github.com/withfig/fig/issues and there are no duplicates of my issue
• I have run fig doctor in the affected terminal session
• I have run fig restart and replicated the issue again

Operating system

macOS 13.0.0 (22A380)

Expected behaviour

Show settings screen

Actual behaviour

Show blank screen

Steps to reproduce

Run fig settings or open fig app

Environment

fig-details:
  - 2.7.2
hardware-info:
  - model: 
  - model-id: 
  - chip-id: Apple M2
  - cores: 8
  - mem: 16.00 GB
os-info:
  - macOS 13.0.0 (22A380)
environment:
  - shell: /bin/zsh
  - terminal: iterm
  - cwd: /Users/tanduong/Documents/code
  - exe-path: /opt/homebrew/bin/fig
  - install-method: brew
  - env-vars:
    - FIGTERM_SESSION_ID: 099205f4-6408-4fe5-b6dd-cc4c15350aa4
    - FIG_INTEGRATION_VERSION: 8
    - FIG_TERM: 1
    - FIG_TERM_VERSION: 2.5.3
    - PATH: /Users/tanduong/.bin:/opt/homebrew/opt/openjdk/bin:/Users/tanduong/.asdf/shims:/opt/homebrew/opt/asdf/libexec/bin:/opt/homebrew/bin:/opt/homebrew/sbin:/usr/local/bin:/System/Cryptexes/App/usr/bin:/usr/bin:/bin:/usr/sbin:/sbin:/Users/tanduong/.fig/bin:/Users/tanduong/.local/bin:/Users/tanduong/Library/Application Support/JetBrains/Toolbox/scripts:/opt/homebrew/opt/fzf/bin
    - SHELL: /bin/zsh
    - TERM: xterm-256color
    - FIG_PID: 1892
    - FIG_PARENT: d90e406e-00a0-40b0-9ca6-62d78c6665d3
    - FIG_SET_PARENT: d90e406e-00a0-40b0-9ca6-62d78c6665d3

[mschrage]

Hey @tanduong can you right click the window and press "Inspect Elements". Then share a screenshot of the console?

[tanduong]

It has an error saying that https://desktop.fig.io/onboarding/welcome is unreachable.

[mschrage]

@tanduong do you have an internet connection? Are you using a VPN or an app like Little Snitch that blocks network connections?

[tanduong]

I was not using VPN and when I open the link in the browser it's not reachable. The page does show up if I turn on a VPN.

[mschrage]

Where are you located? Perhaps our domain is blocked for some reason - seems like this is out of our control unfortunately.

[tanduong]

I am in Vietnam.

[mschrage]

i'm going to close this issue for now. We've added a better "offline" page, so if you do not have internet connectivity, it'll be less jarring.

[duylinhng95]

Good day @mschrage,

I'm also from Vietnam and encounter this issue just like @tanduong . Could you help us to verify this issue again?

[GMoon777]

Same issue here. it doesn't just stop the settings from working, fig stops working in the terminal completely, like its hard locked up, only fig restart in terminal resolves this

[gitSambhal]

It was the vpn for me, after turning off the vpn I am able to see the dashboard. Also I ran fig doctor for it to work in the terminal after opening the dashboard.