WooCommerce 4.6.1 Bug Shop_manager [woocommerce_rest_cannot_view error]

[roykho]

@bambootb commented on Sat Oct 24 2020

Already post this issue to Wordpress.org support:
https://wordpress.org/support/topic/woocommerce_rest_cannot_view-error-with-woocommerce-to-4-6-1/#post-13575114

Step to replicate:

1. Log into a user with role “shop manager”
2. go to order page or any WooCommerce page
   for example: [yoursite]/wp-admin/edit.php?post_type=shop_order
3. open inspector tools, then there will show the errors

Please see the screenshot attached:
https://monosnap.com/file/SqYYcIK0cTMDVRldLHliv6ZmGLLf32

Best,
T

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@bambootb commented on Tue Oct 27 2020

Any update regarding to the issue? @mikejolley @claudiosanches

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@juliaamosova commented on Thu Oct 29 2020

Hi @bambootb,

Thank you for taking the time to report this bug, we really appreciate your help. I can reproduce it on my end.

I think this is rather a high priority issue and something we should fix soonish. However, whoever is going to work on it, feel free to argue.

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@bambootb commented on Sat Nov 07 2020

@juliaamosova
Is there any update regarding to the issue.

Thanks,
T

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@roykho commented on Wed Nov 25 2020

This is specifically related to WC Admin so I am moving it there.

[hsingyuc]

I can't reproduce this issue on main but can reproduce it on an older version of WooCommerce Admin. These PR #6577 and #6365 may have fixed the issue.

[dlackovic2]

I am still experiencing the same issue on latest WooCommerce 5.8.0. Also, user with shop manager role can't make any use of WooCommerce Home dashboard overview (site.com/wp-admin/admin.php?page=wc-admin) because it never loads properly from this errors.

[Uhtredtb]

Can anyone please take it seriously about this issue??

[vitaminkdesign]

I've just updated to 5.8.0 and have the same issue. Apart from the error in the console it also appear to be preventing shop mangers from creating virtual / downloadable products (the options on product admin are missing)

[dlackovic2]

I've just updated to 5.8.0 and have the same issue. Apart from the error in the console it also appear to be preventing shop mangers from creating virtual / downloadable products (the options on product admin are missing)

I can normally create virtual/downloadable product and all options appear when creating new item when I am using user with shop manager role. But, there are also errors in console as in every other WooCommerce dashboard page when using this role. Something is obviously very wrong with that role.

[foosantos]

@bambootb @vitaminkdesign @dlackovic2 Can you confirm if that works for you if you have the WooCommerce Admin plugin activated on your WordPress installation?

[dlackovic2]

@bambootb @vitaminkdesign @dlackovic2 Can you confirm if that works for you if you have the WooCommerce Admin plugin activated on your WordPress installation?

I can confirm that having installed and activated WooCommerce Admin plugin doesn't fix the issue for me.

[vitaminkdesign]

@bambootb @vitaminkdesign @dlackovic2 Can you confirm if that works for you if you have the WooCommerce Admin plugin activated on your WordPress installation?

I've installed and activated the admin plugin and the issue remains for me too.

[Uhtredtb]

@bambootb @vitaminkdesign @dlackovic2 Can you confirm if that works for you if you have the WooCommerce Admin plugin activated on your WordPress installation?

Same as me here the issue still remains.

[alexflorisca]

@bambootb @vitaminkdesign @dlackovic2 @felipelousantos any update on when this is likely to get resolved? There is a support ticket related to this that I'm following up on.

[delacruzdesign]

Fix problem with add capabilty "manage_options" to shop_manager rol.

$role->add_cap( 'manage_options', true );

[dlackovic2]

Fix problem with add capabilty "manage_options" to shop_manager rol.

$role->add_cap( 'manage_options', true );

I wouldn't call that really a fix. I don't want to add this user this high capability as it is not required for sure.

[delacruzdesign]

I know it. But this solves the problem of continuous 403 errors.

Also although it is not 100% safe, I use Adminize Plugin. If someone tries to access these areas through the url, Adminize does not allow it.

As long as you use secure passwords for your Store Managers, there should be no problems.

I think it is a solution simply as a preventive measure, until it is corrected. But this problem has been around for a long time and it doesn't seem to be solved.

[ilyasfoo]

I was able to reproduce this in WooCommerce 6.1.1. I think we should fix it soon.

[chihsuan]

Interesting...I was not able to reproduce this with WooCommerce 6.2.0. 🤔

[dlackovic2]

I can also confirm that in latest update 6.2.0. I am no longer having this issue. Strange that this wasn't mentioned in change log. Or maybe it was but I couldn't identify this bugfix.

[chihsuan]

@dlackovic2 Thanks for confirming! I also couldn't find the related change logs.

@roykho It would be great if you can also check this on your site.

I'll close this issue soon if no one is still encountering this with 6.2.0. 🙂

[roykho]

@chihsuan - so this wasn't my report. I just moved the issue here. So I would say if you can't replicate it in latest, go ahead and close it. Perhaps test this back to back with version 6.1.1 of Woo core and see if indeed this is the case.

[chihsuan]

so this wasn't my report. I just moved the issue here. So I would say if you can't replicate it in latest, go ahead and close it.

@roykho Ah, I didn't notice that. Okay, I'm going to close this. Thanks for the reply!

[dlackovic2]

@chihsuan It appears that bug wasn't completely fixed unfortunately.
When I visit WC Home (/wp-admin/admin.php?page=wc-admin) as user with shop_manager role I am still getting those errors as you can see in screenshot.

Not critical as orders and products (which are working fine now), but still there shouldn't be insufficient permissions.

[chihsuan]

@dlackovic2 We will release woocommerce-admin v3.2.0 soon. Can you try it then and get back to us? I found it's actually the latest WCA fixes this issue. Thanks!

[dlackovic2]

Sure @chihsuan, will let you know :)

[dlackovic2]

@dlackovic2 We will release woocommerce-admin v3.2.0 soon. Can you try it then and get back to us? I found it's actually the latest WCA fixes this issue. Thanks!

@chihsuan Just letting you know that I tried woocommerce-admin v3.2.0 and it appears that it finally fixes all those issues I was getting. 👍

[chihsuan]

@dlackovic2 Awesome. Thanks for letting me know! 😄

[ant0nioli]

Hi, I'm using the Woocommerce Product Vendors official extension:

• https://woocommerce.com/products/product-vendors/

and I'm getting these errors when I am logged in as users having one of the followings extension's roles:

• wc_product_vendors_admin_vendor
• wc_product_vendors_manager_vendor

The errors shows upp in the Admin's Products List View.

Thank you.

[chihsuan]

Hi @ant0nioli Thanks for reporting this. It seems that it's an issue with "Woocommerce Product Vendors". Could you contact WooCommerce support or fill a new issue here?