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Login troubleshooting notifications #6989

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5 tasks done
JorgeMucientes opened this issue Jul 19, 2022 · 1 comment
Closed
5 tasks done

Login troubleshooting notifications #6989

JorgeMucientes opened this issue Jul 19, 2022 · 1 comment
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feature: login Related to any part of the log in or sign in flow, or authentication. type: enhancement A request for an enhancement.
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@JorgeMucientes
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JorgeMucientes commented Jul 19, 2022

We want to engage with users that experience errors during login. For that, we will send a scheduled notification 24h after the user has experienced a login error.

Iteration 1: Released in v9.7

  • Show notification 24h after experiencing and error with site address
  • Notification has 2 CTAs: Login with WordPress.com | Contact support
  • Notification opens by default login with WordPress.com email when tapped
  • Added tracking for notification displayed, tapped and dismissed based on tracking event definition from project thread pe5sF9-h9-p2
demo.mp4

Iteration 2: Released in v9.8
This is for scenario two: show notification following the flow of: User entered the site address of a WooCommerce with Jetpack site, but then entered incorrect WordPress.com email for login.

Iteration 3: Released in v9.9
This iteration covers the scenarios where user enters an invalid password:

@JorgeMucientes JorgeMucientes added type: enhancement A request for an enhancement. feature: login Related to any part of the log in or sign in flow, or authentication. labels Jul 19, 2022
@JorgeMucientes JorgeMucientes self-assigned this Jul 19, 2022
@JorgeMucientes JorgeMucientes added this to the 9.7 milestone Jul 22, 2022
@atorresveiga atorresveiga modified the milestones: 9.7, 10.0, 9.8 Jul 25, 2022
@hafizrahman
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Added iteration 2 on main thread above as I'm working on it this week.

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Labels
feature: login Related to any part of the log in or sign in flow, or authentication. type: enhancement A request for an enhancement.
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