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woocommerce 3.0.1 not working right #14132

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50caljoe opened this issue Apr 8, 2017 · 11 comments
Closed

woocommerce 3.0.1 not working right #14132

50caljoe opened this issue Apr 8, 2017 · 11 comments

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@50caljoe
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50caljoe commented Apr 8, 2017

EXPLANATION OF THE ISSUE

after updating to the 3.0 update every thing stop working now after the 3.0.1 update most everything is back up but I do not have the new features and when I try to add variable product it dose not load it just spin

STEPS TO REPRODUCE THE ISSUE

SYSTEM STATUS

``` ` ### WordPress Environment ###

Home URL: https://thebijouxcollection.com
Site URL: https://thebijouxcollection.com
WC Version: 3.0.1
Log Directory Writable: ✔
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

Server Environment

Server Info: Apache
PHP Version: 7.0.16
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 3.0.1
WC Database Prefix: wp_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (26)

Akismet Anti-Spam: by Automattic – 3.3
Autoptimize: by Frank Goossens (futtta) – 2.1.0
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.9
Google Analytics Dashboard for WP: by Alin Marcu – 4.9.6.2
WPBakery Visual Composer: by Michael M - WPBakery.com – 5.1.1
MailChimp for WordPress: by ibericode – 4.1.0
MOJO Marketplace: by Mike Hansen – 1.1.3
Ninja Forms: by The WP Ninjas – 3.0.31
Optin Forms: by FancyThemes – 1.2.8
Post Types Order: by Nsp Code – 1.9.3
PRESSO Demo Installer: by Envirra – 1.0.0
PRESSO Shortcodes: by Envirra – 3.0.0
PRESSO Theme Options Panel: by Envirra – 1.0.0
Really Simple SSL: by Rogier Lankhorst – 2.5.11
Slider Revolution: by ThemePunch – 5.4.2
Shareaholic | share buttons, analytics, related content: by Shareaholic – 7.8.0.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.12.40

WooCommerce PayPal Powered by Braintree Gateway: by WooThemes – 1.2.7
WooCommerce Stripe Gateway: by WooCommerce – 3.1.6
WooCommerce: by Automattic – 3.0.1
Wordfence Security: by Wordfence – 6.3.6
WordPress Popular Posts: by Hector Cabrera – 3.3.4
Envato Market: by Derek Herman – 1.0.0-RC2
WP Smush: by WPMU DEV – 2.6.2
WP Super Cache: by Automattic – 1.4.9
WP User Avatar: by flippercode – 2.0.8

Settings

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

WC Pages

Shop base: #12 - /shop/
Cart: #14 - /cart/
Checkout: #16 - /checkout/
My account: #18 - /my-account/

Theme

Name: Presso - Child
Version: 1.0
Author URL: http://envirra.com
Child Theme: ✔
Parent Theme Name: Presso
Parent Theme Version: 3.0.1
Parent Theme Author URL: http://themeforest.net/user/envirra?ref=envirra
WooCommerce Support: ✔

Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –
`

</details>

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@mikejolley
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Have you disabled plugins to find the conflict yet?

@50caljoe
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50caljoe commented Apr 9, 2017 via email

@layoutph
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I have the same problem like from OP. Our woocommerce store has different product images, but after the update, everything created as variable is not working upon selection. Hope you fix this bug.

@ghost
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ghost commented Apr 10, 2017

Most likely this is an issue with your theme not being compatible with woocommerce 3 yet. I have seen this with many themes. You can verify it be temporarily activating the theme twenty seventeen. There you should see the images changing with the selection of variations.

@mikejolley
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When you select a variation an event is fired which needs to be picked up by the gallery script to swap the image. If this has been replaced i.e. theme custom gallery, or the classnames in templates do not match, this cannot occur.

I suggest you test a default WP theme - if it works there you'll know it's a theme incompatibility. For me, this functionality is working as it should on default themes and Storefront.

@50caljoe
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50caljoe commented Apr 10, 2017 via email

@bruce-gemberling
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The problem is a result of a MySQL SELECT statement that makes multiple LEFT JOINs and causes MySQL to hang on that query. I have created a ticket with Woocommerce and they will not respond about it.

@mikejolley
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Sounds completely unrelated to this.

@bruce-gemberling
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trust me it is not...I was experiencing the exact same issue as 50caljoe and I ran mytop to monitor MySQL on product detail pages and as I selected variations this query would hang and never complete.

@mikejolley
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Well his description was pretty vague :) If you have a lot of variations + attributes, make sure mysql big selects is enabled.

@bruce-gemberling
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thank you for that info. I am on a shared host and they will not enable that in the my.cnf. Do you have a recommendation on how best to implement that per session?

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