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WooCommerce Shipping Option Not Always Processed by Payment #10332

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wilburlikesmith opened this issue Feb 11, 2016 · 3 comments
Closed

WooCommerce Shipping Option Not Always Processed by Payment #10332

wilburlikesmith opened this issue Feb 11, 2016 · 3 comments
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needs: author feedback The issue/PR needs a response from any of the parties involved in the issue.

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@wilburlikesmith
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Every now and again the shipping amount doesn't get processed in WooCommerce. As if it's loosing the values when you switch to often or don't switch the shipping method. Kinda random too...

Have investigated (a million things) radio buttons and dropdown selection... Could possibly be an AJAX problem...

Totals are correct, clicking process payment sometimes only process the product value and looses the shipping amount.

@mikejolley
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Would need steps to reproduce or more details here. Submitted orders for instance; do they have shipping rows or not? Is this gateway specific?

@mikejolley mikejolley added the needs: author feedback The issue/PR needs a response from any of the parties involved in the issue. label Feb 12, 2016
@wilburlikesmith
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Hi @mikejolley, we're using PayFast from you guys :)

Users have to be registered (for business reasons). The ones that does get processed by the payment you can see as a line item, for those that doesn't I don't really know...

If you look at all the test Orders I have done one the Account page you'll see some of them has Shipping and some don't. I have a pretty much clean setup here: http://monsterplumbing.co.uk/store_dev/

Since it's a dev and clean setup I don't have a problem posting the login details here:

[this is a public repo - not safe to post any sort of credentials]

@mikejolley
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I think your shipping method is causing this.

It filters on shipping packages, but return false; on certain conditions. if this happens, there is nothing to ship, so no shipping is added and no method recorded.

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