=== WP Live Chat Support ===
Contributors: WP-LiveChat
Donate link: http://www.wp-livechat.com
Tags: live chat, live support, chat plugin, live help, wordpress chat, customer support, chat, live chat plugin, live support plugin, live chat support plugin, chat plugin, support plugin, support, chat software, chat online, visitor chat, chat, free chat, free live chat, customer support, online support, live help, chat widget
Requires at least: 3.8
Tested up to: 4.2.3
Stable tag: trunk
License: GPLv2

Fully functional Live Chat plugin. Chat with your visitors for free! No need for monthly payments. Add live chat support to your site now.

== Description ==

The most cost effective Live Chat plugin. Chat with your visitors for free! WP Live Chat Support is perfect for small businesses. No third party connections required. There's no need to pay for live chat monthly subscriptions in order to better understand your visitors. This is a fully functional live chat plugin. Increase your conversion rates by communicating directly with your visitors when they're ready to do so using WP Live Chat Support.

= Free Version Features =

* WP Live Chat Support is a fully functional live chat plugin
* Live chat directly with your visitors
* Easy to use interface for both the admin and the visitor
* Users can drag the live chat box around their page
* Change the colors of the live chat box
* Fully responsive admin chat dashboard
* No advertising or links
* No "Powered by" links on the live chat window
* No monthly live chat subscriptions needed
* Desktop Notifications when receiving new live chats
* View any live chats you may have missed
* Set the starting position of your chat box
* Comprehensive list of live chat options
* Ban visitors from chatting to you based on IP Address
* Allow the live chat box to automatically pop up
* Limit the live chat box to only show to registered users
* Select whether Name and Email is required when users initiate a chat
* Enable/Disable the chat box on mobile devices

= Pro Version Features =

* Unlimited live chat agents
* Initiate live chats with online visitors
* Chat to more than one visitor at a time
* Quick Responses (insert a predefined response to your live chat box)
* Encrypt your live chat conversations
* Fully responsive admin chat dashboard
* Desktop Notifications when receiving new live chats
* Access historical live chat records
* Set up your user profile
* Add your company logo to the live chat window
* Add your photo to the live chat window
* Edit all text fields shown on the live chat box
* Include/exclude the live chat from appearing on certain pages
* World-class support
* Fully customizable live chat experience
* Offline messages are now stored (When Live Chat is switched off)
* Apply animations to the chat window
* Anonymity for your visitors
* Choose when to accept chats
* Allow the live chat box to automatically pop up
* Limit the live chat box to only show to registered users
* Select whether Name and Email is required when users initiate a chat
* Enable/Disable the chat box on mobile devices


Get the [WP Live Chat Support Pro Add-on](http://wp-livechat.com/purchase-pro/?utm_source=readme&utm_medium=wordpress&utm_campaign=buy) for only $19.95 once off!

= Coming soon =
* (Free & Pro) Improvements - Better link and image handling within the live chat text area
* (Pro) New feature - Triggers - Build custom live chat triggers. For example, if a user has been idle for more than 2 minutes, initiate a live chat and send a response.
* (Pro) Chat App - We're currently building an Android App that will allow you to accept chat requests from anywhere.

= 30 second live chat installation =

Our live chat plugin instantly gives you the ability to chat directly with potential clients and/or website visitors when they're ready to do so. Initiate a live chat with a certain visitor or wait for them to initiate a live chat with you. Increase your website conversion rates by providing real time live support.

= Quick Overview =

Once the live chat plugin is activated, click on "Live Chat" in the left menu navigation. As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. A live chat box will be displayed on their screen. If they fill out their details and click "Start chat", a ringing sound will trigger in your live chat control panel. Once you accept the chat, you can communicate directly with your visitor.

= Using WP Live Chat Support effectively on your website =
One of the most important tasks of your website is to educate potential customers of your product and/or service. By having a live chat window on your website, this gives you the opportunity to do this.

* Live chat is convenient for customers
* Live chat builds trust with your potential customers
* Increase sales by using live chat
* Take advantage of a fully functional live chat plugin for free. Get Pro features for only $29.95!
* Reduce costs by using live chat on your website with minimum staff
* Learn to understand the pain points of your customers

= Have the choice to use your website or our server to host your live chat =

You now have the choice to host your live chat on either your own website (using your own resources) or our live chat server (using our resources). Making use of our live chat server will improve your chat's performance by up to 300% and reduce the load on your host. Although we initially built our live chat plugin to be used on your own website and for you to host your own live chat server, we now offer you the ability to make use of an offsite live chat server - this is perfect for users that are on low-level hosting packages, or users that are more concerned about live chat performance and chat security.

= Translations =
Get a free copy of the WP Live Chat Support Pro version in exchange for translating our plugin!

* English
* German (Dennis Klinger)
* Spanish (Sergio Castrillon & Ana Ayelen Martinez)
* Russian (Igor Butsky)
* French (Marcello Cavallucci)
* Brazilian (Gustavo Silva)
* Hebrew (David Cohen)
* Slovakian (Dana Kadarova)
* Swedish (Tobias Sernhede - adser.se)
* Mongolian (Monica Batuskh)
* Romanian (Sergiu Balaes)
* Czech (Pavel Cvejn)
* Danish (Mikkel Jeppesen Juhl)
* Italian (Angelo Giammarresi)
* Dutch (Elsy Aelvoet)
* Greek (Peter Stavropoulos)
* Norwegian (Robert Nilsen)
* Hungarian (GInception & Andor Molnar)
* Indonesian (Andrie Willyanta)
* Finnish (Arttu Piipponen)
* Dutch (Niek Groot Bleumink) 
* Polish (Sebastian Kajzer)
* Turkish (Yavuz Aksu)
* Chinese - Simplified^
* Chinese - Traditional^

^ Language file needs updating


== Installation ==

1. Once activated, click the "Live Chat" link under your settings tabs.
2. Edit the settings to your preference.
3. Test it out in a post or page.


== Frequently Asked Questions ==

= I've installed the live chat plugin, now what? =
Once installed and activated, a link should appear in your left navigation panel within your WP-ADMIN section. Click on the "Live Chat" link and follow the on screen instructions.

= Where can I find documentation for WP Live Chat Support? =
Please review the live chat documentation on [our website](http://wp-livechat.com/documentation/).

= Does WP Live Chat Support connect to a third party server? =
No. WP Live Chat Support was developed to specifically create and manage live chats on your server. Installing this plugin will essentially turn your website into it's own live chat server. We have put every effort into making this process as smooth as possible while ensuring low resource usage on your host. We have incorporated long polling into the live chat functionality which ensures a quick chat response time between the admin and the user while maintaining a low resource footprint.

= What are desktop notifications? =
Desktop notifications are notifications that will appear on the bottom right of your screen when a new live chat is received. This feature is supported in all browsers except Internet Explorer.

= Can my visitors start a live chat without entering their name and email address? =
Yes. This option is available on the live chat settings page.

= Can I disable the live chat window on mobile devices? =
Yes. You can show or hide the live chat window on mobile devices. This includes mobile phones and tablets.

= How does WP Live Chat Support notify me of an incoming live chat? =
You will be notificed of a new live chat by means of email, audio and desktop notifications.

= Can I show the live chat window to registered users only? =
Yes. You can limit the live chat window to show to users that are registered and logged in to your site. 

= Can I specify a user role to my live chat agent? =
Unfortunately not. The administrator of the site is the default live chat agent. The Pro add-on allows for an unlimited number of live chat agents.

= Can I see if I missed any live chats that I may not have answered in time? =
Yes. To view the list of live chats you missed, go to 'Live Chat' -> 'Missed Chats'

= Troubleshooting =
If you're experiencing issues running WP Live Chat Support, please take note of the following:

- The live chat box will only show up on the front end if you are logged in to your wp-admin section.
- The default delay before the live chat box appears is 10 seconds. You can change this on the settings page.
- If you press the "X" within the live chat window on the front end, a cookie will be set that will stop the chat box from showing for another 24 hours.

If the live chat box still does not appear on your website, please go through the following steps:

- Please ensure your theme's footer.php file has the following line before the closing body tag: <?php wp_footer(); ?>
- Ensure that no other plugins are causing JavaScript errors on your website. This could interfere with the execution of our plugin's JavaScript.
- If you need more help, please use the [support forum](http://wp-livechat.com/forums/forum/support/) or contact us and we'll get to the bottom of the problem as soon as possible!

== Screenshots ==

1. Front-end of WP Live Chat Support
2. Back-end of WP Live Chat Support
3. Settings page of WP Live Chat Support
4. "Leave a message" functionality available in WP Live Chat Support Pro
5. Initiate a live chat with a visitor on your website (pro version)


== Upgrade Notice ==

= 4.4.1 =
It is highly recommended that you upgrade to WP Live Chat Support version 4.4.0 for security reasons.

= 4.1.4 =
It is highly recommended that you upgrade to WP Live Chat Support version 4.1.4

== Changelog ==

= 5.0.4 - 2015-08-06 - Medium Priority =
* WP Live Chat Support is now compatible with all caching plugins
* Fixed a bug that set the wrong permissions for the default chat agent
* Fixed the bug that shows the status of undefined if the user minimized the chat

= 5.0.3 - 2015-08-05 - Medium Priority =
* Small bug fix

= 5.0.2 - 2015-08-05 - Medium Priority =
* Fixed a bug that caused a fatal error with older versions of WP Live Chat Support Pro

= 5.0.1 - 2015-08-05 - Medium Priority =
* Refactored the code so that the live chat box will show up even if there is a JS error from another plugin or theme
* Live chat box styling fixes: top image padding; centered the "conneting, please be patient" message and added padding
* The live chat long poll connection will not automatically reinitialize if the connection times out or returns a 5xx error

= 5.0.0 - Doppio Update - 2015-07-29 - Medium Priority =
* New, modern chat dashboard 
* Better user handling (chat long polling)
* Added a welcome page to the live chat dashboard
* The live hat dashboard is now fully responsive
* You are now able to see who is a new visitor and who is a returning visitor
* Bug fixes in the javascript that handles the live chat controls
* Fixed the bug that stopped the chats from timing out after a certain amount of time

= 4.4.4 - 2015-07-20 - Low Priority =
* Bug Fix: Big fixed that would cause the live chat to timeout during a conversation

= 4.4.3 - 2015-07-16 - Low Priority =
* Bug Fix: Ajax URL undefined in some versions of WordPress
* Improvement: Warning messages limited to the Settings page only

= 4.4.2 - 2015-07-13 - Low Priority =
* Improvement: Gravatar images will load on sites using SSL without any issues
* Improvement: Hungarian live chat translation file name fixed
* Improvement: Styling improvements on the live chat dashboard
* New Translations:
*  Turkish (Thank you Yavuz Aksu)

= 4.4.1 - 2015-07-09 - Critical Priority =
* Further security enhancements

= 4.4.0 - 2015-07-08 - Critical Priority =
* Major security update. Please ensure you update to this version to eliminate previous vulnerabilities.

= 4.3.5 Espresso - 2015-07-03 - Low Priority =
* Enhancement: Provision made for live chat encryption in the Pro version (compatibility)
* Updated Translations:
*  Hungarian (Thank you Andor Molnar)

= 4.3.4 Ristretto - 2015-06-26 - Low Priority =
* Improvement: 404 errors for images in admin panel fixed
* Translation Fix: Mistakes fixed in German Translation file.

= 4.3.3 2015-06-11 - Low Priority =
* Security enhancements
* New Translations:
*  Polish (Thank you Sebastian Kajzer)

= 4.3.2 2015-05-28 - Medium Priority =
* Bug Fix: Fixed PHP error

= 4.3.1 2015-05-22 - Low Priority =
* New Translations:
*  Finnish (Thank you Arttu Piipponen)
* Translations Updated:
*  French (Thank you Marcello Cavalucci)
*  Dutch (Thank you Niek Groot Bleumink) 
* Bug Fix: Exclude Functionality (Pro)

= 4.3.0 2015-04-13 - Low Priority =
* Enhancement: Animations settings have been moved to the 'Styling' tab.
* New Feature: Blocked User functionality has been moved to the Free version
* Enhancement: All descriptions have been put into tooltips for a cleaner page
* New Feature: Functionality added in to handle Chat Experience Ratings (Premium Add-on)

= 4.2.12 2015-03-24 - Low Priority =
* Bug Fix: Warning to update showing erroneously 

= 4.2.11 2015-03-23 - Low Priority =
* Bug Fix: Bug in the banned user functionality
* Enhancement: Stying improvement on the Live Chat dashboard
* Enhancement: Strings are handled better for localization plugins (Pro)
* Updated Translation Files:
* Spanish (Thank you Ana Ayelen Martinez)

= 4.2.10 2015-03-16 - Low Priority =
* Bug Fix: Mobile Detect class caused Fatal error on some websites
* Bug Fix: PHP Errors when editing user page
* Bug Fix: Including and Excluding the chat window caused issues on some websites
* Bug Fix: Online/Offline Toggle Switch did not work in some browsers (Pro)
* New Feature: You can now Ban visitors from chatting with you based on IP Address (Pro)
* New Feature: You can now choose if you want users to make themselves an agent (Pro) 
* Bug Fix: Chat window would not hide when selecting the option to not accept offline messages (Pro) 
* Enhancement: Support page added 
* Updated Translations:
*  French (Thank you Marcello Cavallucci)
* New Translations added:
*  Norwegian (Thank you Robert Nilsen)
*  Hungarian (Thank you GInception)
*  Indonesian (Thank you Andrie Willyanta)

= 4.2.9 2015-02-18 - Low Priority =
* New Feature: You can now choose to record your visitors IP address or not
* New Feature: You can now send an offline message to more than one email address (Pro)
* New Feature: You can now specify if you want to be online or not (Pro)

= 4.2.8 2015-02-12 - Low Priority =
* New Feature: You can now apply an animation to the chat window on page load
* New Feature: You can now choose from 5 colour schemes for the chat window
* Enhancement: Aesthetic Improvement to list of agents (Pro)
* Code Improvement: PHP error fixed
* Updated Translations:
*  German (Thank you Dennis Klinger) 

= 4.2.7 2015-02-10 - Low Priority =
* New Live Chat Translation added:
*  Greek (Thank you Peter Stavropoulos)

= 4.2.6 2015-01-29 - Low Priority =
* New feature: Live Chat dashboard has a new layout and design
* Code Improvement: jQuery Cookie updated to the latest version
* Code Improvement: More Live Chat strings are now translatable 
* New Live Chat Translation added:
*  Spanish (Thank you Ana Ayelen Martinez)

= 4.2.5 2015-01-21 - Low Priority =
* New Feature: You can now view any live chats you have missed
* New Pro Feature: You can record offline messages when live chat is not online
* Code Improvements: Labels added to buttons on live chat window
* Code Improvements: PHP Errors fixed
* Updated Translations:
*  Italian (Thank You Angelo Giammarresi)

= 4.2.4 2014-12-17 - Low Priority = 
* New feature: The live chat window can be hidden when offline (Pro only)
* New feature: Desktop notifications added
* Bug fix: Email address gave false validation error when not it was required.
* Translations Added:
*  Dutch (Thank you Elsy Aelvoet)

= 4.2.3 2014-12-11 - Low Priority = 
* Updated Translations:
*  French (Thank you Marcello Cavallucci)
*  Italian (Thank You Angelo Giammarresi)

= 4.2.2 2014-12-10 - Low Priority =
* You can now toggle between displaying or hiding the users name in your Live Chat messages
* You can now choose to display the Live Chat window to all or only registered users
* A user image will now display in the Live Chat message
* jQuery UI CSS is loaded from a local source
* Bug Fix: Only Admin users can make users Live Chat agents
* Translations added:
*  Mongolian (Thank you Monica Batuskh)
*  Romanian (Thank you Sergiu Balaes)
*  Czech (Thank you Pavel Cvejn)
*  Danish (Thank you Mikkel Jeppesen Juhl)
* Updated Translations:
*  German (Thank you Dennis Klinger)

= 4.2.1 2014-11-24 - High priority =
* Bug Fix: PHP error on agent side in live chat window

= 4.2.0 2014-11-20 - Medium priority =
* Chat UI Improvements
* Small bug fixes

= 4.1.10 2014-10-29 - Low priority =
* Code Improvements: (Checks for DONOTCACHE)
* New Pro Feature: You can now include or exclude the live chat window on certain pages

= 4.1.9 2014-10-10 - Low priority =
* Bug fix: Mobile Detect class caused an error if it existed in another plugin or theme. A check has been put in place. 

= 4.1.8 2014-10-08 - Low priority =
* New feature: There is now an option if you do not require the user to input their name and email address before sending a chat request
* New feature: Logged in users do not have to enter their details prior to sending the chat request.
* New feature: Turn the chat on/off on a mobile device (smart phone and tablets)

= 4.1.7 2014-10-06 - Low priority =
* Bug fix: sound was not played when user received a live chat message from the admin
* Internationalization update
* New WP Live Chat Support Translation added: Swedish (Thank You Tobias Sernhede)

= 4.1.6 2014-09-25 - Low priority =
* Live chat translations added: Hebrew, German, Slovakian

= 4.1.5 2014-08-22 - Low priority =
* Code improvements (PHP warnings - set_time_limit caused warnings on some hosts)

= 4.1.4 2014-07-31 =
* Significant performance improvements
* Brazilian translation added - thank you Gustavo Silva

= 4.1.3 2014-07-30 =
* Code improvements (PHP warnings)

= 4.1.2 2014-07-29 =
* DB bug fix

= 4.1.1 2014-07-29 =
* Significant performance improvements
* Live chat window will now only show in one window (if user has multiple tabs open on your site)
* You can now see the browser of the live chat user
* Improved the UI of the backend
* Bug fixes

= 4.1.0 2014-07-20 =
* New feature: You can now show the live chat box on the left or right
* Vulnerability fix (JS injections). Thank you Patrik @ www.it-securityguard.com
* Fixed 403 bug when saving settings
* Fixed Ajax Time out error (Lowered From 90 to 28)
* Fixed IE8 bug
* Added option to auto pop up live chat window
* Added Italian language files. Thanks to Davide

= 4.0.2 =
* Table creation bug fix
* Small bug fix (warning message)

= 4.0.1 =
* Fixed a bug (missing function)

= 4.0.0 = 
* Overhauled the live chat Ajax calls to be less resource intensive
* Fixed many localization strings
* Added Feedback Page
* Added Welcome Page
* Fixed Visitor pending forever - Now Shown a message that admin is away
* Fixed many small bugs
* Added Multiple Live Chat Agents support (Add On)

= 3.08 =

* Fixed Languages not been translated
* Fixed 500 Error from ajax call
* Email validation bug fixed

= 3.07 =

* Fixed height issues with input boxes
* Fixed Input that was showing half over chat area
* Fixed Endless Connecting

= 3.06 =

* Fixed Placeholder text not showing in input on IE

= 3.05 =

* Low priority update 

= 3.04 =

* Fixed Close & Minimixe Button Styling Issues
* Fixed bug where text was not hidden when offline message was sent
* Fixed bug that would hide text behind image if text was 2 lines
* Fixed bug that continuesly scrolled chat down
* Fixed styling of inputs on some themes (overlaps chat box)
* Set CSS color for inputs
* Fixed bug that wasn't alerting admin in wp-admin to chat if Alert via email was set (Pro)
* Fixed Double opening bug if chat was moved
* Fixed Bug to inform admin and user either or has ended the chat
* Fixed other small bugs

= 3.03 =

* Fixed Text Area CSS Bug

= 3.02 =

* Fixed CSS Box Border Issue 

= 3.01 =

* Fixed CSS bug with icons
* Fixed CSS bug with inputs

= 3.0 =
* Improved chat UI
* Chat Box is draggable

= 2.9 =
* Added comprehensive documentation

= 2.8 =
* Fixed bug that stopped dynamic css loading in some themes

= 2.7 =
* Fixed the live chat initiation bug
* Fixed the style bug
* Added support to email for proper smtp (pro)
* Fixed cookie bugs
* Add delete live chat history option (pro)
* Added UTF8 character support for the live chat
* Added error reporting (pro)

= 2.6 =
* Fixed a bug that showed 'page not found' when saving the live chat settings
* Better UI
* Added the ability to end live chats

= 2.5 =
* Major performance improvements
* Small UI improvements

= 2.4 =
* You now have full control of the fill and font color of your live chat box
* Added the ability to turn live chat on and off
* Better notification of incoming live chats.
* Added more localization support
* Plugin should now be compatible with caching plugins.

= 2.3 =
* Fixed another small bug

= 2.2 =
* Fixed a small bug

= 2.1 =
* More precise functionality to handle if you are online or offline
* Fixed a bug that recorded visitors when offline
* Neatened up some code
* Fixed some small bugs

= 2.0 =
* Bug fixes
* Better front-end UI (Basic + Pro)
* You can now get an email notification when a visitor wants to chat (Pro)
* Allow your visitors to leave messages when you are offline (Pro)
* More text fields can be customized

= 1.0 =
* Launch!