User FAQ

This list provides helps and where possible solutions for problems users may encounter.

Errors:

• Playback does not start with "Permanent failure" error in log
• Videos stuttering problem
• Unable to load widevine shared library error in log

Playback does not start with "Permanent failure" error in log

This is a known and not yet resolved problem in Kodi, it occurs when the add-on is updated after played a video. The solution is to restart Kodi or the device in case you are using a Kodi OS (ref. Issue https://github.com/xbmc/inputstream.adaptive/issues/454).

Videos stuttering problem

This is usually the case with devices that have low-profile CPUs that are not powerful enough to play HD DRM protected videos or that lack support for hardware decoding of certain video codecs, an example being early versions of RPI's. The only solution you can apply in this case is to limit the maximum resolution from the add-on settings. If this solution does not work either, it may be a problem with other software components, in which case you can try open an Issue to report a possible problem.

Unable to load widevine shared library error in log

The widevine library installed is more likely corrupted, to solve the problem you need to reinstall the widevine library e.g. by using settings of InputStream Helper add-on.