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Crashes without cause #3802

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funnym0nk3y opened this issue Feb 11, 2022 · 5 comments
Closed

Crashes without cause #3802

funnym0nk3y opened this issue Feb 11, 2022 · 5 comments
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bug Crash orphaned A ticket or PR that requires more information/work and will be closed when not updated soon

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@funnym0nk3y
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(Please complete the following information, and then delete this line)

Affects versions :

  • OS: Win10
  • libgtk 3.24.30
  • Version of Xournal++: 9d1277d
  • Installation method: exe

Describe the bug
The app crashes without warning. Before that it usually freezes. Over a few months I could not make out a cause. If logs are needed please tell me how to obtain them. My guess is that it crashes when there is an input while autosaving.

To Reproduce
Steps to reproduce the behavior:
I don't know.

@K4LCIFER
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Can you provide any logs?

@Technius
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The location of the crash log folder can be found in the "Cache folder" that is listed in the table on this page: https://xournalpp.github.io/guide/file-locations/

For Windows, this would be C:\Documents and Settings\<user>\Local Settings\Temporary Internet Files\errorlogs.

@funnym0nk3y
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@Technius This folder does not exist on my PC. I tried ~\AppData\Local\xournalpp\errorlogs, but no luck there.

@danemtsov
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danemtsov commented Feb 13, 2022

Try entering this into explorer address bar: C:\Users\<user>\AppData\Local\Microsoft\Windows\INetCache\xournalpp\errorlogs
The INetCache directory normally isn't visible.

AFAIK the path listed in the guide is outdated since Windows Vista and if it worked it probably was due to some compatibility symlinks.

@Technius Technius added the Crash label Feb 22, 2022
@Technius Technius added the orphaned A ticket or PR that requires more information/work and will be closed when not updated soon label Nov 12, 2022
@Technius
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Closing due to inactivity. Let me know if you are still encountering this issue, and I'll reopen the issue.

@Technius Technius closed this as not planned Won't fix, can't repro, duplicate, stale Nov 12, 2022
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Labels
bug Crash orphaned A ticket or PR that requires more information/work and will be closed when not updated soon
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4 participants