Print to PDF not working

[gkukovacec]

Hi,

I get this error when debug mode is turned on:

PHP Notice (8): Undefined index: container in /home/XXXXXXXXXX/public_html/glpi/plugins/pdf/inc/common.class.php at line 517

And then if fails with "Error - Failed operation" popup.

Same on assets, tickets...

GLPI version is 10.0.3
Plugin version is 2.1.0

Please help!

Thanks,
Goran

[gkukovacec]

Update: print working from "Print to PDF" from left menu on open ticket, but not from Actions menu!

[yllen]

There is no container index in the common.class.
Can you give me the complete error in file/_logs/php-error.log?

From Actions menu, no problem for me, i can print in PDF several computers.
Have you an error?

[gkukovacec]

Hi Yllen, thanks for your feedback.

As I have said, Print to PDF works from menu on the left in the ticket, but not from action button.

Here is log entry you've requested:

[2022-11-02 10:45:58] glpiphplog.NOTICE: *** PHP Notice (8): Undefined index: container in /home/getimin5/public_html/glpi/plugins/pdf/inc/common.class.php at line 517
Backtrace :
src/MassiveAction.php:904 PluginPdfCommon::showMassiveActionsSubForm()
ajax/dropdownMassiveAction.php:53 MassiveAction->showSubForm()

Thank you!

Goran

[yllen]

I made several tests and container is always defined

For ticket => all OK
MassiveAction Object ( [POST] => Array ( [action] => DoIt [container] => massformTicket

For computer => all OK
MassiveAction Object ( [POST] => Array ( [action] => DoIt [container] => massformComputer
I can't correct an issue if i can't reproduce it.

which parameters have you checked for ticketd in your pdf printing preferences(in my setting)?

[gkukovacec]

Hi,
I have chosen Tickets and Items.

If required, I can provide access, just let me know how to PM credentials to you.

Thanks for your time!

Goran

[yllen]

Massive actions are defined in your settings not in the item.
So, post your settings for ticket item

[gkukovacec]

I'm sorry, I'm noob here... please let me know what exactly.
Thanks,
Goran

[yllen]

[gkukovacec]

I have selected Items there, too.

Still the same: Uncaught Exception TypeError: Argument 1 passed to Toolbox::stripTags() must be of the type string, null given, called in /home/getimin5/public_html/glpi/plugins/pdf/inc/item_ticket.class.php on line 122 in /home/getimin5/public_html/glpi/src/Toolbox.php at line 3109

[gkukovacec]

Would you like me to send you Superadmin acconut?

[yllen]

This error was already corrected.
Duplicate #26

[gkukovacec]

Great!

How do I apply it?

Thanks!

Goran

[yllen]

You apply the correction 021a46a

[gkukovacec]

I have applied the correction, I can confirm that printing now works if Items are selected.

Printing from Action button still does not work, fails with the same error as in initial post.

PHP Notice (8): Undefined index: container in /home/getimin5/public_html/glpi/plugins/pdf/inc/common.class.php at line 517

Please advise.
Thanks,
Goran

[yllen]

OK, so corrected for items.
Which fields of which item do you want to print?
Can you give me the error in glpi (php-ellor.log)?

I think one of the field is missing and i must to protect it, like for ticket's item

[yllen]

No news. I close

[gkukovacec]

Still not working though Pozdrav, Goran Goran Kukovačec, dipl. ing. el. | +385 91 10 11 696<tel:+385%2091%2010%2011%20696> | Getim d.o.o. |www.getim.hr<http://www.getim.hr/> On 07.11.2023., at 16:37, yllen ***@***.***> wrote:  No news. I close — Reply to this email directly, view it on GitHub<#27 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ABW6F7QMBCOYZDDPHRX4IPDYDJITFAVCNFSM6AAAAAARR4SPZ6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTOOJYHEYDSMZVHA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[yllen]

Can you reply to my questions?
Which fields of which item do you want to print?
Can you give me the error in glpi (php-error.log)?

[vb73]

Hi,

I seem to have almost the same problem : I can perform a ticket PDF export in the left menu, but not in the "action menu".

When I choose "Impression PDF" from the action menu :

I've got this popup :

And when I hit "Envoyer" (send), i've got a 404 error :
https://glpi.domain.com/plugins/pdf/front/export.massive.php

Log in php-errors.log :

[2023-12-11 14:14:45] glpiphplog.WARNING: *** PHP Warning (2): Undefined array key "container" in /var/web/glpi/marketplace/pdf/inc/common.class.php at line 522
Backtrace :
src/MassiveAction.php:908 PluginPdfCommon::showMassiveActionsSubForm()
ajax/dropdownMassiveAction.php:53 MassiveAction->showSubForm()
public/index.php:82 require()

In my preferences, only the item "Ticket" is ticked :

I'm running GLPI 10.0.10 and PDF plugin 3.0.0

I'm available if you need more information,
Vincent.

[andrepetinga]

Hello.
I have the same problem, using GLPI 10.0.12 and PDF plugin 3.0.0
If I use the actions button, when I press the Printo to PDF, using debug mode, the error shows up even before pressing the "Submit button.

PS: This was tested opening a ticket, and the plugin only has the "Ticket" option selected

[laurixia]

Any news on this last issue?
It also fails me when I select multiple items and print to pdf.