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Sipgate (sipgate.io)

provider-configurations/sipgate

Requirements

Please provide the following requirements:

  • You need an administrative Sipgate account for your organization.
  • Zammad requires a sipgate.io addon from the feature store.
    • Please note that API calls are not free with Sipgate. Rates may apply and differ from account to account.
  • Your Zammad instance must be allowed to communicate to external services.
  • Sipgate must be able to reach your Zammad instance.
provider-configurations/sipgate

Learn how to configure Sipgate to enable Zammad and Sipgate to communicate with each other.

Available settings

Hint

Click the button next to the sipgate.io heading to activate or deactivate this function.

Endpoint Settings

Below endpoint settings affect the sipgate.io configuration <provider-configurations/sipgate>.

Inbound

This endpoint is required for incoming call hooks.

Outbound

This endpoint is required for outgoing call hooks.

Call Settings
Inbound
Other Settings
Phone Extension to Agent Mapping

Hint

You can find your agent's Sipgate username within Accountverwaltung → Benutzer. You're looking for the SIP-ID.

Note

Users with several devices also have several SIP-IDs.