learn-by-example.rst

Macro Example

To get you up and running quickly, here are some examples of the kinds of one-click actions you can set up using macros.

To learn about macros in detail, go to the section :doc:`/manage/macros/how-do-they-work`.

1. If you deal with a lot of spam, you could set up a macro that applies the following changes to a ticket:

   State:	closed
   Tags:	add spam
   Owner:	current user

   

   Tip

   💡 Run this macro in a :doc:`/manage/scheduler` to periodically clean up unwanted tickets.

2. If you want to set a ticket's state to pending reminder, it's usually a two-step process - first select the state, then select a date. To always set a reminder for the same, fixed amount of time (say, seven days later), you can bundle the whole change into a macro:

   Note:	"Postponing ticket for 7 days." (🔒 internal visibility only)
   State:	pending reminder
   Pending Till:	relative / 7 / days
   Owner:	current user