index.rst

Object conditions

This page will help you to understand Zammad's object conditions better.

Limitations

Ticket conditions differ from function to function. This affects the availability for certain attribute checks and the expert mode (AND / OR). The following functions in Zammad are covered.

• :doc:`/manage/overviews`
• :doc:`/manage/slas/index`
• :doc:`/manage/trigger`
• :doc:`/manage/scheduler`
• :doc:`/manage/report-profiles`
• :ref:`Automatic ticket assignment <auto_assignment>`

All other functions that come with an object condition configuration may not fully support all stated functions.

Some object scopes (e.g. article scope) are not available in all situations, this is due to the nature of each independent functionality. Check the function documentation page affected to learn more.

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Getting started

This guide is split into two major sections which depend on each other.

:doc:`/misc/object-conditions/basics`

Learn how Zammad's basic conditions work to adapt to your environment.

:doc:`/misc/object-conditions/expert-mode`

Learn how Zammad's expert mode for conditions allows you to create even more powerful conditions. AND / OR conditions have you covered!

.. toctree::
   :maxdepth: 1
   :hidden:

   /misc/object-conditions/basics
   /misc/object-conditions/expert-mode