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Placetel CTI

provider-configurations/placetel

Requirements

Please provide the following requirements:

  • You need an administrative Placetel account for your organization.
  • Your Zammad instance must be allowed to communicate to external services.
  • Placetel must be able to reach your Zammad instance.
provider-configurations/placetel

Learn how to configure Placetel to enable Zammad and Placetel to communicate with each other.

Available settings

Endpoint Settings

The here listed endpoint settings are relevant for the integration configuration with Placetel <provider-configurations/placetel>.

Endpoint

This endpoint will be required for the Zammad integration within the Placetel web interface.

API Token

You'll receive this token within the Web API menu. Make sure to copy this value, it's only shown once!

Call Settings
Inbound
Other Settings
Phone Extension to Agent Mapping

Hint

You can find your agents Placetel username combination required within ⚙️ PBX → VoIP destinations. Within the "Advanced settings" section you're looking for "SIP user name" and "SIP server".

Combine these two like so: <sip-user-name>@<sip-server>.