- Group
Which :doc:`group </manage/groups/index>` should Checkmk tickets be assigned to as a default (i.e., when none is specified)?
(Applies to :ref:`API alerts <checkmk-api-alerts>` only.)
- Auto close
Should Zammad automatically close tickets if a service has recovered on its own?
(Agents will receive notifications for such closures as appropriate.)
- Auto-close state
What ticket state should be applied when “auto-closing” a ticket?
You can choose from the seven built-in ticket states. If these states aren't enough for you, you can :ref:`define a new ticket state <ticket-state-reference>` for this purpose as well. This can be useful for tracking tickets with :doc:`reports </manage/report-profiles>`, for example.
If you're having trouble getting Zammad and Checkmk to play nicely together, this section can help you troubleshoot.
It contains a record of the fifty most recent transactions that Zammad knows about, including each one's request/response details and return status.