i-doit-track-company-property.rst

i-doit: Use Tickets to Track Company Property

With i-doit integration, you can list which pieces of your company’s property are related to any given ticket. That includes both physical and digital infrastructure, from servers to meeting rooms to virtual machines to software licenses.

Use the 🖨 printer tab to view or manage a ticket’s assets from i-doit.

Note

🤔 Huh? I don’t see a 🖨 printer tab...

This feature is optional; if you don’t see it in the ticket view, that means your administrator hasn’t enabled it yet. Administrators can learn more here.

Why?

i-doit can help you keep track of troublesome equipment and find previous tickets from the last time something went wrong with it.

It’s also a great way to document quirks in the company’s belongings: Why haven’t we upgraded this system from Windows Vista yet? What did we decide to do about that faulty network switch? And why does the coffee maker keep shutting off before it’s finished? 🤬

So How Does It Work?

Hint

👨‍💻 New to i-doit?

Ask your administrator / IT personnel to give you a tour—otherwise, the directions below might not make much sense. (And if your organization isn’t already using i-doit, this guide is not for you.)

In Zammad: Link i-doit assets to tickets

First, add i-doit assets to a ticket in the ticket pane:

Select 🖨 > i-doit > Change Objects, then filter by category and/or name.

Once assets have been linked to a ticket, they can be accessed directly from the ticket view:

Click on a linked asset in the ticket pane to open its page in i-doit.

In i-doit: List & create tickets for a given asset

Your i-doit control panel should contain a list of all the tickets associated with each asset:

Click the 💬 in the toolbar to list an asset’s tickets. Use the 🔗 Open in ticketsystem button to open the ticket in Zammad.

You can even launch Zammad’s new ticket dialog directly from i-doit, with the asset already linked for you:

Use the 📄 Create ticket button in the asset ticket list to start a new, pre-linked ticket dialog.