missing status field after adding new status

[Cr0wl3r]

Hi,

I tried to create a new status as explained in #574
after adding the new status with the following rails command lines, there is the status field missing in every ticket.

Ubuntu 16.04.2 LTS
Zammad Version 1.5.x

Ticket::State.create_or_update(
  name: 'in progress',
  state_type_id: Ticket::StateType.find_by(name: 'open').id,
  ignore_escalation: true,
  created_by_id: 1,
  updated_by_id: 1,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'state_id',
  display: 'State',
  data_type: 'select',
  data_option: {
    relation: 'TicketState',
    nulloption: true,
    multiple: false,
    null: false,
    default: Ticket::State.find_by(name: 'open').id,
    translate: true,
    filter: [
      Ticket::State.find_by(name: 'new').id,
      Ticket::State.find_by(name: 'open').id,
      Ticket::State.find_by(name: 'pending reminder').id,
      Ticket::State.find_by(name: 'closed').id,
      Ticket::State.find_by(name: 'pending close').id,
      Ticket::State.find_by(name: 'in progress').id,
    ],
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      Agent: {
        null: false,
        item_class: 'column',
      },
      Customer: {
        item_class: 'column',
        nulloption: false,
        null: true,
        filter: [
          Ticket::State.find_by(name: 'new').id,
          Ticket::State.find_by(name: 'closed').id
        ],
        default: Ticket::State.find_by(name: 'new').id,
      },
    },
    edit: {
      Agent: {
        nulloption: false,
        null: false,
        filter: [
          Ticket::State.find_by(name: 'open').id,
          Ticket::State.find_by(name: 'pending reminder').id,
          Ticket::State.find_by(name: 'closed').id,
          Ticket::State.find_by(name: 'pending close').id,
          Ticket::State.find_by(name: 'in progress').id,
        ],
      },
      Customer: {
        nulloption: false,
        null: true,
        filter: [
          Ticket::State.find_by(name: 'open').id,
          Ticket::State.find_by(name: 'closed').id
        ],
        default: Ticket::State.find_by(name: 'open').id,
       },

    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 40,
)

[martini]

Hi @Cr0wl3r

the statement has changed. Please verify new one. If it's working I'll update #574

ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'state_id',
  display: 'State',
  data_type: 'select',
  data_option: {
    relation: 'TicketState',
    nulloption: true,
    multiple: false,
    null: false,
    default: Ticket::State.find_by(default_follow_up: true).id,
    translate: true,
    filter: Ticket::State.by_category(:viewable).pluck(:id),
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      'ticket.agent' => {
        null: false,
        item_class: 'column',
        filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id),
      },
      'ticket.customer' => {
        item_class: 'column',
        nulloption: false,
        null: true,
        filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id),
        default: Ticket::State.find_by(default_create: true).id,
      },
    },
    edit: {
      'ticket.agent' => {
        nulloption: false,
        null: false,
        filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id),
      },
      'ticket.customer' => {
        nulloption: false,
        null: true,
        filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id),
        default: Ticket::State.find_by(default_follow_up: true).id,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 40,
)

[Cr0wl3r]

Great, now it's working.
Thanks!

[martini]

Thanks for feedback!

[RobertKalteis]

Hi I've same problem rails don't show the new states and I want to change one of my created states.
On webview states are visible but
rails> Ticket::StateType.all
just show default states

[thorsteneckel]

Hi @RobertKalteis - please use our community board for technical questions. However, it looks like you mixed things up. Ticket::StateTypes are not Ticket::States. Please create topic over at the board and describe what you want to do and what you've already done. Thanks!

[danielehrhardt]

Now we have 2021 and this still does not work over the UI?
If i create a Status Type over the API it is missing in the UI is there a way to add it to the List with the API and without the CLI?

#574

[MrGeneration]

Please don't pump / recycle old issues that are closed.