After rebuilding the index we start getting unprocessable mails

[CyberPunk2042]

Infos:

• Used Zammad version: 2.0
• Installation method (Rancher, ..):
• Operating system:(CentOS-Docker-Rancher zammad-compose)
• Database + version: PostgreSql
• Elasticsearch version:
• Browser + version: Chrome

Expected behavior:

*Search to show clients and tickets correctly

Actual behavior:

• Search doesn't work properly and not showing all client and tickets.
  After rebuilding the index it works but we start getting an error StatusCode: 500 and unprocessable mails on some tickets which have been created recently

We can't update or join tickets them

Errors
Unprocessable mails
And
StatusCode: 500
{"error":"Permission denied @ unlink_internal - /home/zammad/tmp/cache_file_store_production/3D6/C90/User%3A%3A14870"}

Thank You

Steps to reproduce the behavior:

*zammad run rake searchindex:rebuild

Yes I'm sure this is a bug and no feature request or a general question.

[thorsteneckel]

Hi @CyberPunk2042 ,

I can't imagine how the rebuild caused this issue to happen. Can you please do the two things:

Check your tmp/unprocessable_mail/ folder and run cat unprocessable_mail/*name*.eml | zammad run rails r 'Channel::Driver::MailStdin.new' on the affected file. There should be a backtrace what happens. Please post the complete message here.

Check the file permissions of /home/zammad/tmp/cache_file_store_production/3D6/C90/User%3A%3A14870. I think that there were some actions performed as root and now we have broken file permissions in the temp directory. Post the permissions of the file here.

[thorsteneckel]

Please reopen/provide feedback if required.

[CyberPunk2042]

Thanks for reply

Here is a screenshot

From log file
"hhhttp://zammad-elasticsearch:9200/zammad_production/Ticket/2090011"
I, [2018-03-07T06:50:57.383307 #62] INFO -- : # 201
I, [2018-03-07T06:50:57.410807 #62] INFO -- : # curl -X POST "hhhttp://zammad-elasticsearch:9200/zammad_production/Ticket/2090010"
E, [2018-03-07T06:50:57.421422 #1] ERROR -- : Can't write cache Ticket::28970: #<Errno::EACCES: Permission denied @ rb_sysopen - /home/zammad/tmp/cache_file_store_production/4A1/810/.permissions_check.70077697804700.1.14223>

It is fetching new emails without any problem but after rebuild replies to old tickets start getting error 550

[martini]

Hi @CyberPunk2042 it seems that you are using docker and I guess it's a docker related permission problem.

Zammad tries to create a cache file but the OS says: Sorry, you have no permissions to do so.

[thorsteneckel]

Can you provide the permissions of the files exactly but not only the top tmp/ folder? Likels -ah /home/zammad/tmp/cache_file_store_production/3D6/C90/User%3A%3A14870 and /home/zammad/tmp/cache_file_store_production/4A1/810/.

[CyberPunk2042]

Yes, we are using Docker/Rancher/Zammad-compose 2.0.
Ok, I will try to play with permissions then I post the result.
Thanks for replies.