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Knowledge Base - Attachments not working for internal readers #2777
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Hey @MathiasVolkmer - thanks for reporting this! @mantas - can you please have a look? |
Thanks @thorsteneckel ! |
@MrGeneration did you test it when logging in directly rather than switching a user? I smell one more bug in there... |
@mantas just tested with direct login, the issue shows exactly the same way like above. I also forced a reload to enforce a clean cache to ensure the inline image is not some relict from before. |
Please provide, if possible, as screencast on how you insert those images, I slowly think that you're hitting a general limitation of Zammad (for the inline image) You can double check this by reloading the answer as agent that can edit. If the image is still there, then this is not the issue I'm talking about, but something else. |
@MrGeneration After giving editor-rights to that agent and log back in with his account, the pictures are showing. So I'm quite sure that it's not the problem how I add the pictures.
So there seems to be an access-issue to the files attached to an answer depending on the different roles. Right now I'm not able to create a screencast. But I can provide one, if it's necessary. |
@MathiasVolkmer I was able to reproduce the issue for both attachment and inline image. Fix is coming soon. |
Infos:
Expected behavior:
Admin is creating a Knowledge Base answer with adding inlay pictures and attachments.
If the answer is marked internal, all agents should see it and also see the inlay pictures and are able to open/download the attachments.
If marked as public, everyone should be able to do so.
Actual behavior:
If the answer is marked internal visible, the agents (reading only) are able to access the answer, but won't see the inlay pictures and aren't able to download any attachment.
If the answer is marked as public, the agents (reading only) are able to see the pictures and can download the attachments.
Also, if the agent is given "editor"-rights, he is able to see the pictures and download the attachments.
Steps to reproduce the behavior:
Yes I'm sure this is a bug and no feature request or a general question.
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