Show which escalation type escalated in ticket zoom

[rolfschmidt]

Infos:

• Used Zammad version: 5.1
• Installation method (source, package, ..): all
• Operating system: all
• Database + version: all
• Elasticsearch version: all
• Browser + version: all
• Ticket#1092626

Expected behavior:

• In the ticket zoom, the following is displayed today: "escalated on...". Here, it should be possible to activate via configuration that instead of "escalated on..." the following times are displayed (if there is an escalation for the attribute): "First response escalation on: , Update Escalation on: , Solution Escalation on:"

Actual behavior:

• In the ticket zoom it only shows the closest escalation time.

Steps to reproduce the behavior:

• Create a ticket with escalated SLA
• View ticket

Yes I'm sure this is a bug and no feature request or a general question.