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Common use case, that a client invites with a ical/ics file to a meeting.
Sadly this file types are not recognized properly by znuny. Also - sadly - agents oversee the attachment, which makes the situation even more worse.
it would be great to have a visualization about the attached file incl. Schedule, provided links (zoom, teams) and so on to be cleartext readable to the agents. So nothing cannot be overseen by a "too fast" agent.
The text was updated successfully, but these errors were encountered:
Common use case, that a client invites with a ical/ics file to a meeting.
Sadly this file types are not recognized properly by znuny. Also - sadly - agents oversee the attachment, which makes the situation even more worse.
it would be great to have a visualization about the attached file incl. Schedule, provided links (zoom, teams) and so on to be cleartext readable to the agents. So nothing cannot be overseen by a "too fast" agent.
The text was updated successfully, but these errors were encountered: