With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
This package add an easy way to configure dynamic fields. With a default OTRS it is not possible to do central management of the dynamic fields shown in each screen. You have to configure each view independent via the SysConfig.
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…