Stuck at the function ZohoSalesIQ.setLanguage

[philipvu30]

Hi,

I have an issue with this function. I made a test button like this - https://snipboard.io/aFKOXb.jpg
And the ZohoSalesIQ.show() can't be reached. It's just stuck at ZohoSalesIQ.setLanguage
If I remove the await for the setLanguage function, the chat window will show up as Right to Left with English version.
I have tried with other language codes as well, but it seems it does not work.
Could you please have a check?

Thank you.

[Angu-G]

Hello @philipvu30, We haven't encountered such issues. Can you please trigger the setLanguage() API after init() call and have a check? In general, show() API shall be triggered separately.

[philipvu30]

Hi,

Thank you for the response.
If I create a new project, it works just fine.
But on my current project, it's not working.
May I ask what is the requirement for this package?

[Angu-G]

Hi @philipvu30,
For Android - minSdkVersion 14 and above is required
For iOS, iOS 10 or above is required. The minimum version of Xcode required is Xcode 12.

You can also refer to the requirements for this package in our help documentation.

[Angu-G]

Hello @philipvu30, Hope the answers provided are helpful. We are closing this issue now. You can get back to us anytime.