[Bug] Cannot set language for android platform

[chungxon]

Hi team,

I'm having trouble setting or changing the language. I checked everything in your guide, and it's fine. And iOS still works fine.

But for Android, nothing happens without any error or exception.
I run your example code, it's the same

If I put the setLanguage function after the init function, it throws an exception the first time I run the app like this screenshot and the floating button is not visible

await ZohoSalesIQ.setLanguage('vi');
// initialization successful
await ZohoSalesIQ.showLauncher(true);

And if I wrap the setLanguage function with unawaited or put it after showLauncher, it throws the same exception and shows the float button in English language

unawaited(ZohoSalesIQ.setLanguage('vi'));
// initialization successful
await ZohoSalesIQ.showLauncher(true);

Or if I remove the setLanguage function in the init function and put it in the Button widget, setLanguage also does not work with asynchronous or not

TextButton(
  onPressed: () {
    try {
      ZohoSalesIQ.setLanguage('vi');
      ZohoSalesIQ.show();
    } catch (e) {
      print(e.toString());
    }
  },
  child: const Text('Click to open Zoho SalesIQ'),
),

Here is the example code

import 'dart:async';
import 'dart:io' as io;

import 'package:flutter/material.dart';
import 'package:salesiq_mobilisten/salesiq_mobilisten.dart';

void main() {
  runApp(MyApp());
}

class MyApp extends StatefulWidget {
  @override
  _MyAppState createState() => _MyAppState();
}

class _MyAppState extends State<MyApp> {
  @override
  void initState() {
    super.initState();
    initPlatformState();
    initMobilisten();
  }

  Future<void> initMobilisten() async {
    if (io.Platform.isIOS || io.Platform.isAndroid) {
      String appKey;
      String accessKey;
      if (io.Platform.isIOS) {
        appKey = 'INSERT_IOS_APP_KEY';
        accessKey = 'INSERT_IOS_ACCESS_KEY';
      } else {
        appKey = 'INSERT_ANDROID_APP_KEY';
        accessKey = 'INSERT_ANDROID_ACCESS_KEY';
      }
      await ZohoSalesIQ.init(appKey, accessKey).then((_) async {
        try {
          await ZohoSalesIQ.setLanguage('vi');
          // initialization successful
          await ZohoSalesIQ.showLauncher(true);
        } catch (e) {
          print(e.toString());
        }
      }).catchError((error) {
        // initialization failed
        print(error);
      });
      await ZohoSalesIQ.setThemeColorForiOS('#6d85fc');
    }
  }

  Future<void> initPlatformState() async {
    // If the widget was removed from the tree while the asynchronous platform
    // message was in flight, we want to discard the reply rather than calling
    // setState to update our non-existent appearance.
    if (!mounted) return;
  }

  @override
  Widget build(BuildContext context) {
    return MaterialApp(
      home: Scaffold(
        appBar: AppBar(
          title: const Text('Example Application'),
        ),
        body: Center(
          child: TextButton(
            onPressed: () {
              try {
                ZohoSalesIQ.setLanguage('vi');
                ZohoSalesIQ.show();
              } catch (e) {
                print(e.toString());
              }
            },
            child: const Text('Click to open Zoho SalesIQ'),
          ),
        ),
      ),
    );
  }
}

I think it can be the same issue #6
Please help me check this problem.

Thank you!
Son.

[bhahirathan-mb-11956]

Hi @lesonlhld ,
We have evaluated the same instances you've provided in the sample above. However, it is working fine from our side. To resolve this issue, please write us at (support@zohosalesiq.com). We will be happy to help you.

Thanks,
Bhahirathan M
Zoho SalesIQ

[chungxon]

Thanks for answering!

I have solved this problem. That's because my project has problem in Android source code. It is too difficult to detect the root cause 😅