Unable to include new devices

[Juggler00]

Running the latest version of zwavejs2mqtt as a docker container on an RPi with attached Aeotec Zwave stick gen5. All of the current nodes were included prior to migration.

zwavejs2mqtt: 3.3.0
zwave-js: 7.2.2

I'm trying to include a new device. From the web interface, when I click on add device, I get the following in my logs and the inclusion stops:

2021-04-16 09:59:30.323 INFO ZWAVE: Calling api startInclusion with args: [ false, [length]: 1 ]
2021-04-16 09:59:30.445 INFO ZWAVE: The inclusion could not be started. startInclusion { success: false, message: 'The inclusion could not be started.' }
2021-04-16 09:59:30.519 INFO ZWAVE: Controller status: Inclusion stopped

I have tried reboot, restarting docker etc, but always the same message.

[robertsLando]

@Juggler00 Please provide also zwave-js logs

[Juggler00]

I found a log in /usr/src/app/store/zwavejs_1.log. Is this what you're looking for?

2021-04-19T00:49:32.278Z CNTRLR   starting inclusion process...
2021-04-19T00:49:32.362Z CNTRLR   handling add node request (status = Failed)
2021-04-19T00:49:32.363Z CNTRLR     starting the inclusion failed
2021-04-19T00:49:32.364Z CNTRLR   stopping inclusion process...
2021-04-19T00:49:32.452Z CNTRLR   handling add node request (status = Done)
2021-04-19T00:49:32.452Z CNTRLR   done called for 0
2021-04-19T00:49:32.453Z CNTRLR   the inclusion process was stopped

[robertsLando]

Yeah but I need the full log file. Enable log to file in settings please

[Juggler00]

Sorry, the log level was set to Info. Here is the output at "Debug":

2021-04-19T12:49:49.110Z CNTRLR   starting inclusion process...
2021-04-19T12:49:49.118Z SERIAL » 0x0105004ac11766                                                     (7 bytes)
2021-04-19T12:49:49.119Z DRIVER » [REQ] [AddNodeToNetwork]
                                    payload: 0xc117
2021-04-19T12:49:49.123Z SERIAL « [ACK]                                                                   (0x06)
2021-04-19T12:49:49.171Z SERIAL « 0x0107004a17070000a2                                                 (9 bytes)
2021-04-19T12:49:49.172Z SERIAL » [ACK]                                                                   (0x06)
2021-04-19T12:49:49.172Z DRIVER « [REQ] [AddNodeToNetwork]
                                    payload: 0x17070000
2021-04-19T12:49:49.176Z DRIVER   handling request AddNodeToNetwork (74)
2021-04-19T12:49:49.176Z DRIVER     1 handler registered!
2021-04-19T12:49:49.177Z DRIVER     invoking handler #0
2021-04-19T12:49:49.177Z CNTRLR   handling add node request (status = Failed)
2021-04-19T12:49:49.178Z CNTRLR     starting the inclusion failed
2021-04-19T12:49:49.178Z CNTRLR   stopping inclusion process...
2021-04-19T12:49:49.254Z SERIAL » 0x0105004ac5186d                                                     (7 bytes)
2021-04-19T12:49:49.255Z DRIVER » [REQ] [AddNodeToNetwork]
                                    payload: 0xc518
2021-04-19T12:49:49.260Z SERIAL « [ACK]                                                                   (0x06)
2021-04-19T12:49:49.264Z DRIVER       the message was handled
2021-04-19T12:49:49.307Z SERIAL « 0x0107004a18060000ac                                                 (9 bytes)
2021-04-19T12:49:49.307Z SERIAL » [ACK]                                                                   (0x06)
2021-04-19T12:49:49.308Z DRIVER « [REQ] [AddNodeToNetwork]
                                    payload: 0x18060000
2021-04-19T12:49:49.310Z DRIVER   handling request AddNodeToNetwork (74)
2021-04-19T12:49:49.310Z DRIVER     1 handler registered!
2021-04-19T12:49:49.310Z DRIVER     invoking handler #0
2021-04-19T12:49:49.310Z CNTRLR   handling add node request (status = Done)
2021-04-19T12:49:49.311Z CNTRLR   done called for 0
2021-04-19T12:49:49.311Z CNTRLR   the inclusion process was stopped
2021-04-19T12:49:49.313Z DRIVER       the message was handled

[robertsLando]

I don't see anything wrong in the debug logs, I suggest you to enable log to file and upload the entire file.

/cc @AlCalzone

[Juggler00]

Thank you for looking into this.
zwavejs_1.log

[AlCalzone]

status = Failed is the controller telling us that it cannot include devices right now.
If that doesn't change, your best bet is: shut down the host, pull the stick put it back in and start again.

[blhoward2]

I've seen similar issues in the past. Try a USB extension cable. USB ports are notorious for interference causing weird issues with the sticks. Depending on which Rpi you have and which Gen 5 stick you may instead need a powered USB 2.0 hub due to issues with the earlier generation devices.

[tommyjlong]

I just ran into this issue. The solution for me was to stop zwavejs2mqtt, pull out the Aeotec Gen5 stick, wait a minute or so, and plugged it back in, and restart zwavejs2mqtt. After that I could successfully run inclusion.

As an FYI, another symptom of this issue is when you re-interview a node; it will fail (all 5 attempts) and come up unknown. After doing the above (unplug/replug), the re-interview succeeds.