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Can't access docs #22

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RuiNtD opened this issue Dec 24, 2020 · 7 comments
Closed

Can't access docs #22

RuiNtD opened this issue Dec 24, 2020 · 7 comments
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bug Something isn't working wontfix This will not be worked on

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@RuiNtD
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RuiNtD commented Dec 24, 2020

@jonahsnider jonahsnider self-assigned this Dec 24, 2020
@jonahsnider jonahsnider added the bug Something isn't working label Dec 24, 2020
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jonahsnider commented Dec 24, 2020

Something funny is happening between GitBook & Cloudflare DNS. While I figure that out you can visit the page directly here.

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GitBook isn't recognizing the DNS record, even though it definitely has propagated enough.
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@RuiNtD
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RuiNtD commented Dec 24, 2020

According to Google, the error is caused by having a Cloudflare protected domain (docs.zws.im) pointing to another domain that's also Cloudflare protected (hosting.gitbook.io). According to GitBook docs:

All docs served on custom domains automatically benefit from Cloudflare's CDN

So, you should just need to disable Cloudflare's DNS protection on docs.zws.im.

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The DNS entry was already configured to disable proxying through Cloudflare.
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@RuiNtD
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RuiNtD commented Dec 24, 2020

Hmm. Weird. At this point I'd just suggest making sure your domain is set up correctly in GitBook and contact GitBook. It looks like a problem on their end.

@jonahsnider
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Yeah, I've sent a message to GitBook support. In the meantime I'll update the docs link on the website to go to the working URL.

@jonahsnider jonahsnider added the wontfix This will not be worked on label Dec 24, 2020
jonahsnider added a commit to zws-im/website that referenced this issue Dec 24, 2020
GitBook vanity URL is broken, see zws-im/zws#22
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Petros from GitBook support was able to sort it out and the docs subdomain now works.

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