Overview

This Moodle plugin provides a ticketing system that allows users to easily submit support tickets to share their concerns and get help from administrators.

Features

• Widget Feature: Tickets can be submitted and managed from any page via a modal form, with pagination for easier navigation.
• Comments: Users and administrators can add comments on tickets.
• Media: Media can be uploaded with tickets.

Compatibility

• Moodle Version: This plugin was created using Moodle 4.2 (Build: 20230424).

Installation

1. Clone the Repository to {your/moodle/dirroot}/local/tickets

   git clone https://github.com/3bood-kr/local_tickets.git
   

2. Install the Plugin

   • Log in to your Moodle site as an administrator and navigate to Site Administration > Notifications to complete the installation.
     

   Alternatively, you can run:

   $ php admin/cli/upgrade.php

   to complete the installation from the command line.

   I recommend adding a custom link to the plugin in the Moodle navigation bar, as the modal dialogue does not support ticket filtering yet, but the plugin works well otherwise.

Authors

• Abdulrahman Kr - Owner - 3bood-kr

License

Feel free to use and modify this plugin. It's under the GNU General Public License, which means it's free for everyone!