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Shoppix app loses internet connection #4698

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mattjbr123 opened this issue May 17, 2023 · 1 comment
Closed
4 tasks done

Shoppix app loses internet connection #4698

mattjbr123 opened this issue May 17, 2023 · 1 comment

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@mattjbr123
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Please answer the following questions for yourself before submitting an issue.

  • I am running the latest version
  • I checked the documentation and found no answer
  • I checked to make sure that this issue has not already been filed

AdGuard version

4.0.778

Environment

- OS:Android 13 (Lineage OS)
- Device: Pixel 2XL

Root access

  • Yes, I have it.

What filters do you have enabled?

AdGuard Base filter, AdGuard Mobile Ads filter, AdGuard Tracking Protection filter, AdGuard URL Tracking filter, AdGuard Social Media filter, AdGuard Annoyances filter, AdGuard DNS filter, Adblock Warning Removal List

What Stealth Mode options do you have enabled?

No response

Issue Details

Steps to reproduce:

  1. Download the shoppix app
    https://play.google.com/store/apps/details?id=com.kantarworldpanel.shoppix&hl=en_GB&gl=US&pli=1
  2. Tap Register with Email

Expected Behavior

To be able to login/register and use the app as normal.

Actual Behavior

When I try to login I receive an error saying "Connection required. Please try again when you're back online".
I have looked in the filtering log and occasionally see requests being blocked, but not every time I try to log in, only occasionally. I have tried adding exceptions for the requests being blocked, but this doesn't seem to have helped (even after a restart and shoppix-app reinstall).
If I disable 'Route traffic through AdGuard' or HTTPS-filtering for this specific app in the AdGuard settings, I am able to login in again. If I then re-enable 'Route traffic through AdGuard' whilst the shoppix app is still running, it acts as if it doesn't have an internet connection, insisting that it is offline.

Screenshots

Screenshot 1:

https://photos.app.goo.gl/AgkAtWAv7u64EnBg7

Additional Information

No response

@mattjbr123
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Author

Duplicate of #4706 (transferred from filters GitHub)

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