Disable https filtering for com.kantarworldpanel.shoppix by default

[zloyden]

@adguard-bot commented on Tue May 16 2023

Issue URL (Incorrect Blocking)

https://play.google.com/store/apps/details?id=com.kantarworldpanel.shoppix&hl=en_GB&gl=US&pli=1

Comment

Username: @mattjbr123

I'm having an issue with the 'Shoppix' app (https://play.google.com/store/apps/details?id=com.kantarworldpanel.shoppix&hl=en_GB&gl=US&pli=1) installed on my Android device (Google Pixel 2XL) when AdGuard is running.
When I try to login I receive an error saying "Connection required. Please try again when you're back online".
I have looked in the filtering log and occasionally see requests being blocked, but not every time I try to log in, only occasionally. I have tried adding exceptions for the requests being blocked, but this doesn't seem to have helped (even after a restart and shoppix-app reinstall).
If I disable 'Route traffic through AdGuard' for this specific app in the AdGuard settings, I am able to login in again. If I then re-enable 'Route traffic through AdGuard' whilst the shoppix app is still running, it acts as if it doesn't have an internet connection, insisting that it is offline.

Screenshots

Screenshot 1

Screenshot 2

System configuration

Information	value
Platform:	Android 13
AdGuard product:	AdGuard for Android v4.0.788
AdGuard mode:	VPN
Filtering quality:	High-quality
HTTPS filtering:	enabled
Stealth mode:	disabled
DNS filtering:	server: AdGuard DNS (DNS-over-HTTPS) filters: AdGuard DNS Filter
Filters:	Ad Blocking: AdGuard Base, AdGuard Mobile Ads Privacy: AdGuard Tracking Protection, AdGuard URL Tracking, Legitimate URL Shortener Social Widgets: AdGuard Social Media Annoyances: AdGuard Annoyances, Adblock Warning Removal List Security: Online Malicious URL Blocklist Other: AdGuard DNS
Userscripts:	If extensions have become userscripts in the beta, then I use AdGuard extension.
The beta also doesn't appear to have stealth mode as an option, or filtering method (high quality Vs high speed)
Other extensions used:	none

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@Alex-302 commented on Thu May 18 2023

@mattjbr123 Hi. It does not work on my device (cannot download from google store, so I downloaded from apkpure).
Please check these cases:

• HTTPS filtering in network settings - enabled, DNS filtering - disabled
• HTTPS filtering in network settings - disabled, DNS filtering - disabled
• HTTPS filtering in network settings - disabled, DNS filtering - enabled

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@mattjbr123 commented on Thu May 18 2023

Hi ,
It works in the latter two cases, the ones with HTTPS filtering disabled:
HTTPS filtering in network settings - disabled, DNS filtering - disabled
HTTPS filtering in network settings - disabled, DNS filtering - enabled

I think I may have originally downloaded the shoppix app from somewhere like APKpure too, come to think of it. It's version 7.7.0, if that's useful.

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@Alex-302 commented on Fri May 19 2023

Ok. Is HTTPS filtering of this app enabled or disabled (default)? Is device with root access?

Please also test when all at the Protection tab is turned off.

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@mattjbr123 commented on Fri May 19 2023

HTTPS filtering for the shoppix app is enabled, and I have root access. I think the certificate is installed in the system store, but not sure how to check that.
As expected it works again when the protection is fully turned off.

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@Alex-302 commented on Fri May 19 2023

@mattjbr123 Not all apps trust to AdGuard self-signed certificate. Please check another apps, and check when HTTPS filtering is disabled for this app.

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@Alex-302 commented on Fri May 19 2023

Btw I have a rooted device, but cannot install on both(

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@mattjbr123 commented on Fri May 19 2023

Most other apps seem to work fine.
Normally I get notifications when apps don't trust the AdGuard certificate, but haven't for this app.

Do you mean you can't install the app or the certificate into the system store?

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@Alex-302 commented on Fri May 19 2023

Do you mean you can't install the app

Yes. Better just disable https filtering for this app.

@zloyden Please check on your rooted device.

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@zloyden commented on Fri May 19 2023

I don't see blocked requests on my side, but I have the same error, and it occurs when filters are disabled but protection is left enabled.