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I've been using https://support.ardupilot.org a lot to help users. I've found that many users struggle to follow the instructions.
Common mistakes are:
don't click write access
don't choose UDP client
worry about baudrate, as MP forces 4800 and users worry that is wrong
mis-spell support.ardupilot.org
A lot of the time I need to get the user to screen share to find their mistake. It is very frustrating as it is often a new user, and sometimes there are language issues and bandwidth is sometimes too low for screen share.
I would really appreciate a button under Setup/Advanced labelled "Support Link" or similar. It should bring up a dialog with 2 lines:
the server, which should be pre-filled with a default of support.ardupilot.org
the port, which should be labelled as 5 digit support ID
I'm hoping this will make it easier for end users, and save a lot of frustration with trying to work out why they can't get support
The text was updated successfully, but these errors were encountered:
I've been using https://support.ardupilot.org a lot to help users. I've found that many users struggle to follow the instructions.
Common mistakes are:
A lot of the time I need to get the user to screen share to find their mistake. It is very frustrating as it is often a new user, and sometimes there are language issues and bandwidth is sometimes too low for screen share.
I would really appreciate a button under Setup/Advanced labelled "Support Link" or similar. It should bring up a dialog with 2 lines:
I'm hoping this will make it easier for end users, and save a lot of frustration with trying to work out why they can't get support
The text was updated successfully, but these errors were encountered: