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VIdeo Player Issue in X Theme + Jetpack v9.9 #20412

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bobmatyas opened this issue Jul 20, 2021 · 6 comments
Closed

VIdeo Player Issue in X Theme + Jetpack v9.9 #20412

bobmatyas opened this issue Jul 20, 2021 · 6 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Type] Bug When a feature is broken and / or not performing as intended

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@bobmatyas
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Steps to reproduce the issue

This just needs a site with X theme install and a video embed.

X theme:
https://theme.co/x

Tested with the default version of X theme (latest version).

What I expected

Video player should work in X theme as with previous versions of Jetpack

What happened instead

Once you update to Jetpack v9.9 the videos stopping working.

Video player worked without issue in Jetpack v9.8.1. Downgrading from v9.9 fixes the issue.

Screenshots

x-theme-ZrZYAG_p

@bobmatyas bobmatyas added [Type] Bug When a feature is broken and / or not performing as intended Involves Happiness labels Jul 20, 2021
@bobmatyas
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Reported on:

  • 4158114-zen
  • 4160504-zen

@matticbot matticbot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Jul 20, 2021
@bobmatyas
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This issue was not resolved when updating to Jetpack v9.9.1.

@sdixon194
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Seems both us and the theme developers have asked for the same testing - switching to Twenty Twenty One and seeing if the issue persists there. Seems likely something that would need to be fixed on the theme's end, but if the theme devs have more info after running their tests we can take a closer look.

@lakellie
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We heard back from the user in 4158114-zen and the issue does not persist after switching to Twenty Twenty One. I asked them to follow up in the X Theme forum thread.

@sdixon194
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@lakellie sounds like they're working with the theme devs now. I'll close this issue, and if they come back and notice some specific issue on Jetpack's end that we can address or if we get more reports, we can re-open.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Type] Bug When a feature is broken and / or not performing as intended
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4 participants