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Tiled Gallery: Link To Media File not showing full image #20980

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formosattic opened this issue Sep 7, 2021 · 3 comments
Closed

Tiled Gallery: Link To Media File not showing full image #20980

formosattic opened this issue Sep 7, 2021 · 3 comments
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[Block] Tiled Gallery Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Status] Needs Author Reply We would need you to make some changes or provide some more details about your PR. Thank you! [Type] Bug When a feature is broken and / or not performing as intended [Type] Duplicate

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@formosattic
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formosattic commented Sep 7, 2021

Impacted plugin

Jetpack

Steps to Reproduce

  1. Create a tiled gallery, using horizontal and/or vertical images
  2. In the Block settings, set Link To to Media File

A clear and concise description of what you expected to happen.

Media file should show in full.

What actually happened

On self-hosted, with Gutenberg on/off, the media file should shows cropped as squares.
troubleshooting

Other information

At WordPress.com (Simple, Atomic with Gutenberg on/off), the image shows in full, but not if the Tiled Gallery is in a Reusable block.

troubleshooting

Ticket: 4278458-zd-woothemes

Operating System

No response

OS Version

No response

Browser

Chrome/Chromium

Browser Version(s)

No response

@formosattic formosattic added the [Type] Bug When a feature is broken and / or not performing as intended label Sep 7, 2021
@matticbot matticbot added Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". labels Sep 7, 2021
@github-actions github-actions bot added the [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ label Sep 7, 2021
@jeherve jeherve added [Block] Tiled Gallery [Status] Needs Author Reply We would need you to make some changes or provide some more details about your PR. Thank you! labels Sep 7, 2021
@jeherve
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jeherve commented Sep 7, 2021

I cannot seem to be able to reproduce on my end. When I pick the "Link to media file" option, the images link to the full-size image as I uploaded it to my site, where no cropping can be applied.

On the user's site in the ticket you linked to, the gallery on the home page doesn't appear to be set to "Link to media file", since the Carousel view opens when I click on the images. I also see the full images in the carousel view, and not just a cropped version.

I tried transforming the block into a reusable block, but that didn't help me reproduce, unfortunately.

Could you give me an example of an image URL you see when clicking on an image and seeing a cropped image?

Thank you!

@formosattic
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@jeherve see follow-up on Slack, p1631346656470000-slack-C0CMN0V97

@jeherve
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jeherve commented Sep 13, 2021

Thanks for the extra details. This turns out to be the same issue as in #16940. I'll close this one as duplicate.

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Labels
[Block] Tiled Gallery Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Status] Needs Author Reply We would need you to make some changes or provide some more details about your PR. Thank you! [Type] Bug When a feature is broken and / or not performing as intended [Type] Duplicate
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