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Subscriptions: Cannot see site followers when Site Stats is disabled. #237

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RCowles opened this issue Feb 21, 2014 · 8 comments
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[Feature] Stats Data Feature that enables users to track their site's traffic and gain insights on popular content. [Feature] Subscriptions All subscription-related things such as paid and unpaid, user management, and newsletter settings. [Type] Bug When a feature is broken and / or not performing as intended

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@RCowles
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RCowles commented Feb 21, 2014

If subscriptions are enabled in Jetpack, but site stats are disabled, there appears to be no way to view that follower data. Attempts to visit the URL at http://example.com/wp-admin/admin.php?page=stats&blog_subscribers or to view the followers dashboard at http://example.com/wp-admin/admin.php?page=stats are met with:

You do not have sufficient permissions to access this page.

It would be nice if Site Stats specific data was conditionally removed from that admin page and the requested follower data was displayed.

Original Trac ticket:
https://plugins.trac.wordpress.org/ticket/2076

@jeherve
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jeherve commented Jul 2, 2014

Also see 4729-wpcom

@kraftbj
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kraftbj commented Nov 11, 2015

This will be/has been added via People Management on WP.com.

@kraftbj kraftbj closed this as completed Nov 11, 2015
@jeherve
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jeherve commented Nov 11, 2015

Reopening this as People Management is only available if you use the Manage Module. One should be able to use the Subscriptions module, and only that module, and still be able to access their subscriber list imo.

@jeherve jeherve reopened this Nov 11, 2015
@jeherve jeherve modified the milestones: Not Core Jetpack Team, Needs Triage Nov 11, 2015
@kraftbj
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kraftbj commented Nov 11, 2015

What about having a link available to the wp.com/my-stats page for subscribers to the blog? Realistically, that is more likely to happen anytime soon (and could be a community contribution). Would that be suitable?

@jeherve
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jeherve commented Nov 11, 2015

Where would you add that link? As a Jetpack sub-menu, in the description modal, or in Jetpack > Settings somewhere?

@kraftbj
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kraftbj commented Nov 11, 2015

Open to ideas. My first IANADesigner spitball thought is in Settings->Discussions under 'Jetpack Subscriptions Settings'.

Perhaps with links to:

if manage && connected account with access -> wp.com people management
elseif stats -> wp-admin stats 
else wp.com/my-stats or a new abstracted page based on /admin.php?page=stats&blog_subscribers

flow since people management has the most features (remove follower), but still providing the same access for non-connected accounts that can't view via wp.com as it stands now (e.g. with stats active), then provide something for admins with only subs.

Stretch goal would be to figure out how /admin.php?page=stats&blog_subscribers works and extract that out. It might mean, tbh, abstracting the stats.php to something like class.photon.php can can be used by multiple modules since I assume the stats API code would need to be used, or something that could leverage the JSON API, etc.

@jeherve
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jeherve commented Mar 13, 2017

This was recently fixed in Calypso:
Automattic/wp-calypso#11308

@kraftbj
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kraftbj commented May 2, 2017

If it's fixed in Calypso, I'm game to close the issue out.

@jeherve jeherve closed this as completed May 3, 2017
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Labels
[Feature] Stats Data Feature that enables users to track their site's traffic and gain insights on popular content. [Feature] Subscriptions All subscription-related things such as paid and unpaid, user management, and newsletter settings. [Type] Bug When a feature is broken and / or not performing as intended
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