Train emergency alarm delays rise as more passengers call for help

In January 2020 Rob England reported on a rise in passengers using emergency alarm systems on trains, causing increasing delays.

Get the data

• XLS: Analysis of RDG data
• PDF: Statistical Release: Rail passenger numbers and crowding on weekdays in major cities in England and Wales: 2018, Department for Transport

Quotes and interviews

• Amit Champaneri, passenger
• Spokesman, South Western Railway
• Sam Jennings, passenger, Streatham
• Chris Fowler, customer services director, Southern Rail
• Anthony Smith, from passenger watchdog Transport Focus
• Susie Homan, director of planning, engineering and operations, Rail Delivery Group (RDG)
• Spokesperson, Greater Anglia

Visualisation

• Column chart: Rail delays due to onboard alarms, 2017-2019
• Column chart: Alarm activations on trains, 2017-2019

Scripts

• R script for visualisation