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Message Template for Support
Hi, [your_name] here.
With regards to your issue on [discord_message_link_here], similar issue has been raised on [certifai_wiki_issue_link_here] we have a documented step-by-step solution on [certifai_wiki_wikipage_link_here]. Please check the link out and follow the suggested solution there to see whether it can help with your issue.
Do keep us updated of the outcome. If the issue persists, please ping me up so that we can work this out together.
Hi, [your_name] here.
With regards to your issue on [discord_message_link_here], we are currently looking into a solution and I have raised this issue on [certifai_wiki_issue_link_here] so that the developers can take a closer look on it. We will try to get back to you on the solutions or workarounds ASAP. Stay posted.
In the case that you have found another workarounds, do let us know too. It's an interesting issue that is uncommon and it definitely can help the others in the future.