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I did not receive my coins on my wallet #87

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mharw opened this issue Aug 11, 2017 · 30 comments
Closed

I did not receive my coins on my wallet #87

mharw opened this issue Aug 11, 2017 · 30 comments

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@mharw
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mharw commented Aug 11, 2017

Hello.
Today I sent 3 (three) NEO coins to the address AUsf7BE2YLGyAdoc3kQTfMW7MH7ggtiKrm (purse NEON), and coins have not yet come to me.
What should I do?
Thank you. (Sorry, I do not speak English and Chinese. Translate Google)
!

@canesin
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canesin commented Aug 11, 2017

This is a version issue (please uninstall it and use this one: https://github.com/CityOfZion/neon-wallet/releases/download/0.0.3c/Windows.Neon.Setup.0.0.3.exe)

You NEO are safe in your address: https://neotracker.io/address/AUsf7BE2YLGyAdoc3kQTfMW7MH7ggtiKrm

@mharw
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mharw commented Aug 11, 2017

Thank you, but I installed this version. Balance 0. ((

@mharw
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mharw commented Aug 11, 2017

I just bought NEO for the first time and first installed the purse NEON. More precisely, yesterday.

@canesin
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canesin commented Aug 11, 2017

the 0.0.3c ? It is different than the 0.0.3 ...

@mharw
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mharw commented Aug 11, 2017

I did as you said, but the balance also shows 0. Also I checked the links, today I downloaded the same version that you gave me now.

@mharw
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mharw commented Aug 11, 2017

Can your links be wrong? I now looked in the properties of the application, it says 0.0.3.

@canesin
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canesin commented Aug 11, 2017

No, it is correct ..this is because the author didn't increase the version number .. On the print screen it says "refreshing"on the top green bar .. is this permanent ?

@mharw
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mharw commented Aug 11, 2017

Approximately, from 1 minute to 10. And even more. I press all the time, hoping that the balance will change, but the balance does not change. I do not even know if I should press this button at all.

@canesin
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canesin commented Aug 11, 2017

Thanks @mharw , I`m reopening this issue .. but keep this private keys safe. As you could see from the explorer your tokens are safe.
We will take a look on the reason...

@canesin canesin reopened this Aug 11, 2017
@mharw
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mharw commented Aug 11, 2017

Thank you! I'll wait for the solution!

@Ejhfast
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Ejhfast commented Aug 11, 2017

@mharw any update? we were getting a period of heavy load a few hours ago, could that have been the problem?

@mharw
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mharw commented Aug 12, 2017

I do not know what the problem is. Look at the picture, first I downloaded the link that is in the picture. Then, by the link given by "canesin", the link is exactly the same. At the moment the problem remains.
!

@60168
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60168 commented Aug 13, 2017

How do I buy NEO and where to buy? Thank you.
My email is eosokk007@gmail.com

@mharw
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mharw commented Aug 13, 2017

Bitcoin <> NEO (I bought here)
https://www.binance.com/trade.html?symbol=NEO_BTC

China money <> NEO
https://19800.com/market/cny_ans/

@cdncoin1962
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cdncoin1962 commented Aug 14, 2017

I'm using Neon Wallet .3 ...I've had bits of coins and full coins not show up in Neon wallet. This appears to be an ongoing issue that isn't being resolved. I just sent 4 coins to the wallet, only 3 showed up. At $50US a coin, that is too much money for me to put anymore trust into this wallet until this is fixed. Especially when I tried to scan my address on the blockchain explorer and I receive a message back stating it can't be found. Starting to think I'm being scammed.

If I'm wrong, please clearly explain what the issue is.

@stevesbrain
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@cdncoin1962 - I don't see how this is possible (in terms of it being a fault of the wallet). All "transactions" are simply a cryptographic process. Someone sends you coins, they're basically signing a message with their private key that transfers X to your public key. Simple as that. There is not "partial" transfer (as in, coins don't go missing). However, what I have seen is people having issue with transferring from their exchange.

For example, Neo can only be transferred in "whole" numbers. You can't transfer part of a NEO. So if an exchange charges a fee for withdrawing, and you withdraw 4 NEO, then after deducting the fee, you are really only trying to withdraw 3.75 NEO. When you try to withdraw 3.75 NEO, only 3 get withdrawn, and the other .75 either are discarded, or returned to the exchange (depending on which exchange you do this through).

So, for example, if you wanted to withdraw 4 NEO, you should really withdraw 4 NEO + withdraw fee (i.e. 4.35 NEO in order to receive all NEO). You can confirm this by checking the transfer to your address - if it only shows 3 NEO, nothing else, then you can be fairly sure that this is what's happened. Does that sound about right?

@cdncoin1962
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cdncoin1962 commented Aug 14, 2017 via email

@cdncoin1962
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cdncoin1962 commented Aug 14, 2017 via email

@cdncoin1962
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cdncoin1962 commented Aug 14, 2017 via email

@cdncoin1962
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Whoever is at Address AR4QmqYENiZAD6oXe7ftm6eDcwtHk7rVTT is collecting a lot of peoples coin fractions.
screen shot 2017-08-14 at 11 08 33 am

@cdncoin1962
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Because it doesn't appear above....here is the backup to my claim that address AR4QmqYENiZAD6oXe7ftm6eDcwtHk7rVTT has my missing coins.

screen shot 2017-08-14 at 10 47 54 am

@cdncoin1962
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@canesin ....I hope you get to the bottom of this and have peoples missing coins returned to them.

@cdncoin1962
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@canesin ....your credibility is on the line.

@cdncoin1962
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I've now transferred all my NEO out of this wallet and will not be transferring any back in. If my missing/stolen NEO ever are returned, please return to this address
Aa941RkYw8WVidtXKCWChtbnBYcSymGZmN.

@cdncoin1962
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@canesin ....your profile states you are in Cambridge, MA. Seeing how you are the owner and created this wallet, you are responsible. I certainly hope, for your sake, you are not the owner of the address receiving peoples deposits & skimming off the fractions because that is called fraud, theft, etc....and USA has laws against that. If you have a contract with this address, then you need to have a strong conversation to ensure people receive their coins back.

I recommend you look into the matter, send out a message stating you've found the issue and will be ensuring everyone receives their coins back. Before someone sends all of this to the FBI.

@lucianoengel
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@cdncoin1962 I'm sorry for your lost coin, but NEON is not to blame for that. This address times out because it has so many transactions that most explorer can't handle it. I've built NeoScan so I know these address as they heavily load the servers. There's not many addresses like that in the chain and my guess is they are all from exchanges, since they are the ones doing most of the transactions. Anyway, you can always check the code and verify yourself that NEON has nothing to do with this. Again, I am sorry for your lost coin, but please stop threatening people and insisting on blaming CoZ for that. This is a known issue and I don't understand why you try so hard to focus your anger in us instead of going after the exchange that is stealing you. Best Wishes

@cdncoin1962
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The exchange is not stealing. The exchange is sending what they are suppose to send just as they do with every other coin. It is ONLY with the transfer to THIS wallet where the problem is. If you KNOW that address, then you KNOW who it belongs to and who has the coins. Does the address belong to NEON, or does it belong to the exchange? You set it up, you tell me.

@canesin
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canesin commented Aug 14, 2017

@cdncoin1962 this has nothing to do with CoZ, NEON wallet or myself.

NEO cannot be transact in fractions, NEO is indivisible

The exchange your are using must be Bittrex, they allow people to transact in fractions and withdraw in fractions, but the network will refuse such transaction. So bittrex get your amount, deducts their fare and send only the interger part:
RECEIVING_AMOUNT = Int(your_withdraw - fare).
So for example if you send 3.5 you will receive 3:
3 == int(3.5 - 0.1)
Please read this before coming here and disturbing the development because you are poorly informed: https://www.reddit.com/r/NEO/comments/6su31n/here_are_some_things_you_should_know_if_you_are/

This is a know problem of Bittrex and I'm so tired of this and getting my name involved with such thing not having -1% involvement in it

@cdncoin1962 that address can only be from the exchange, NEON HAS NO ADDRESS NOR DOES IT HAS A SEND SERVER, NOR DOES IT STORE KEYS, NOR DOES IT HAS THE ABILITY TO SEND ANYTHING BY ITSELF.

I`m not afraid of the FBI and never will be because I have no reason to.

@canesin canesin closed this as completed Aug 14, 2017
@cdncoin1962
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Thank you for your quick response. I am determined to get to the bottom of this.

@canesin
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canesin commented Aug 14, 2017

@cdncoin1962
Please do, I have lost too much time on this already.

@CityOfZion CityOfZion locked and limited conversation to collaborators Aug 14, 2017
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