ACCC & DSB | CDR Implementation Call Agenda & Meeting Notes | 19th of January 2023

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Agenda & Meeting Notes

When: Weekly every Thursday at 3pm-4:30pm AEDT
Location: Microsoft Teams
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Agenda

Introductions
Actions
CDR Stream updates
Presentation
Q&A
Any other business

Introductions

5 min will be allowed for participants to join the call.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the various lands on which we work today and the Aboriginal and Torres Strait Islander people participating in this call.
We pay our respects to Elders past, present and emerging, and recognise and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Australia.

House Keeping

Recording

The Consumer Data Right Implementation Calls are recorded for note taking purposes. All recordings are kept securely, as are the transcripts which may be made from them. No identifying material shall be provided without the participant's consent. Participants may contact@consumerdatastandards.gov.au should they have any further questions or wish to have any material redacted from the record.

Community Guidelines

By participating in the Consumer Data Right Implementation Call you agree to the Community Guidelines. These guidelines intend to provide a safe and constructive space for members to discuss implementation topics with other participants and members of the ACCC and Data Standards Body.

Updates

Type	Topic	Update
2023	We're back! Welcome to another year of the Consumer Data Right Implementation Call
Public Holiday	Next week 26th of January 2023 is cancelled as there is a National Public Holiday	The Outlook invitations should already have been cancelled and sent
Standards	Version 1.21.0 published 16th of December 2022	Version 1.21.0 Change Log Release video 1.21.0
Standards	Version 1.22.0 published 23rd of December 2022	Version 1.22.0 Change Log Release video 1.22.0
Maintenance	Iteration 14 to commence on 8th of February 2022	Invitations sent out Please get in contact if you are missing or would like an invitation
Tooling	Java Artefacts 1.20.0 Release	1.20.0 Release notes
TSY Newsletter	To subscribe to TSY Newsletter	Link here
DSB Newsletter	To subscribe to DSB Newsletter	Link here
TSY Newsletter	5th of December 2022	View in browser here
DSB Newsletter	13th of January 2023	View in browser here
Consultation	Decision Proposal 229 - CDR Participant Representation	Placeholder: no close date Link to consultation
Consultation	Decision Proposal 267- CX Standards Telco Data Language	Feedback extended with an end date to be determined pending the making of the telco rules. Link to consultation
Consultation	Decision Proposal 275 - Holistic Feedback on Telco Standards	No Close Date Link to consultation
Consultation	Noting Paper 276 - Proposed v5 Rules & Standards Impacts	No Close Date Link to consultation
Design Paper	Design Paper: Consumer Data Right Rules and Standards for the Non-Bank Lending Sector	Feedback closes: 31st of January 2023 Link to consultation
Consultation	Noting Paper 279 - Accessibility Improvement Plan	No Close Date Link to consultation
Consultation	Noting Paper 280 - The CX of Authentication Uplift	Feedback closes: 10th of February 2023 (extended) Link to consultation
Consultation	Decision Proposal 287 - Energy C&I Consumers	Feedback closes: 17th of February 2023 Link to consultation
Consultation	Noting Paper 290 - Binding Statement	Feedback closes: 3rd of February 2023 Link to consultation
Guidance	ACCC has published guidance on: Consent continuity and transfer of ADR Software Products	CDR Support Portal

CDR Stream Updates

Provides a weekly update on the activities of each of the CDR streams and their stream of work

Organisation	Stream	Member
ACCC	CDR Register	Christian Cispressi
ACCC	CTS	Andrea Gibney
DSB	CX Standards	Michael Palmyre
DSB	Technical Standards - Energy	Hemang Rathod
DSB	Technical Standards - Telecommunications	Brian Kirkpatrick
DSB	Technical Standards - Register	James Bligh

Presentation

No presentation planned this week.

Q&A

Questions on Notice

Questions will be received by the community via Microsoft Teams chat before the questions are opened to the floor. Participants can submit questions outside of the CDR Implementation Call to the CDR Support Portal.

In regards to topics for questions, we ask the participants on the call to consider the Community Guidelines when posing questions to the subject matter experts.

Answer provided

Ticket #	Question	Answer
1818	Where a data holder identifies a customer seeking to share data, it is a likely indicator that the customer is at risk of leaving. Can this data be used to trigger a sales/retention call?	The CDR Rules neither prevent nor facilitate a data holder from contacting its customers in circumstances where the data holder suspects the customer is looking to switch providers. However, where a data holder has received a consumer data request from a customer (via an ADR) to share CDR data, the data holder is required to comply with rules relating to consumer data sharing – that is, the data holder must disclose the required consumer data that the data holder is authorised to disclose in response to a valid request (refer CDR Rule(s) 1.4 and 4.6). In addition, the CDR rules prohibit a data holder from doing certain things so during the authorisation process. That is, when a data holder is asking a CDR consumer to authorise the disclosure of CDR data or to amend a current authorisation, the data holder must not: provide or request additional information during the authorisation process beyond that specified in the data standards and the CDR rules, or offer additional or alternative services as part of the authorisation process (see CDR rule 4.24). For completeness, note that an accredited data recipient (ADR) can use consumer’s CDR data pursuant to a valid direct marketing consent in accordance with CDR sub-rule 7.5(3). That is, a data holder that is also an ADR may (in its capacity as an ADR) be able to use CDR data for direct marketing activities which includes offering upgraded, alternative, and new products or services, or providing information about the benefits of existing goods or services, where a valid a direct marketing consent has been provided. Chapter 7 of the OAIC Privacy Safeguard Guidelines has recently been revised and provides more information about direct marketing consents.