CTX-ServiceNow

Cortex Subtasks which interact with ServiceNow.

The module allows users to perform the following functionality:

• Create Incident
• Delete Incident
• Get Incident
• Resolve Ticket
• Update Incident

Table of Contents

1. Dependencies
   • Cortex Version
   • Files
2. Support and Warranty
3. Installation
4. How to use
5. How you can contribute
6. Versioning
7. Licensing

Dependencies

Cortex Version

This version of the CTX-ServieNow module was developed in Cortex v6.4.0. Some functionality may not be available in other verions of Cortex.

Files

The CTX-ServiceNow module requires the following files:

• CTX-ServiceNow Studio Package

Support and Warranty

This module is supplied as a template that you can amend and extend to fit your requirements, as such it is not supported as part of the Cortex Product suite under the Cortex product support agreement.

Installation

Details of how the module should be imported into Cortex can be found in the Deployment Plan.

How to use

A detailed User Guide has been provided with instructions on how to use the flows/subtasks, available here. Configuring of the subtask's inputs and outputs are detailed in notes on the subtask workspace.

How you can contribute

Unfortunately, we cannot offer pull requests at this time or accept any improvements.

Versioning

The CTX-ServiceNow module has the following versions, starting with the most recent:

Version	Release	Functionality	Notes
v1.0	23/04/2019	Create Incident	Created
v1.0	23/04/2019	Delete Incident	Created
v1.0	23/04/2019	Get Incident	Created
v1.0	23/04/2019	Resolve Incident	Created
v1.0	23/04/2019	Update Incident	Created

Licensing

All functionality within this module is licensed under the Apache 2.0 License.

Copyright 2019 Cortex Limited

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.