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changed all mentions of @support to @support-datadog
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technovangelist committed May 19, 2016
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90 changes: 45 additions & 45 deletions content/faq.md
Expand Up @@ -52,18 +52,18 @@ metrics via our API. You can read more about our API [here][api].
* In general, most folks find a lot of value in installing an agent because
they get system metrics for free and metrics on common software like mysql,
postgres, etc. with just a little bit of configuration. Another advantage is
that there is a small statsd server built-in to the agent.
that there is a small statsd server built-in to the agent.


#### Can I use my own StatsD client?
#### Can I use my own StatsD client?
{: #statsd}

Any StatsD client will work just fine, but using the Datadog DogStatsD client
will give you a few extra features. You can read more about our clients extra
features [here][dogstatsd].


#### How can I change the hostname
#### How can I change the hostname
{: #hostname-change}

You can change the hostname by updating your agent’s configuration file called
Expand All @@ -72,7 +72,7 @@ link, select your OS in the left column, and go to
the [Configuration section][basic_agent_usage] to find the location of your
agent’s configuration file.

#### How do I uninstall the agent
#### How do I uninstall the agent
{: #agent-uninstall}

* Mac OS:
Expand All @@ -91,14 +91,14 @@ agent’s configuration file.



#### I stopped my agent but I’m still seeing the host in my Datadog account. Why is that?
#### I stopped my agent but I’m still seeing the host in my Datadog account. Why is that?
{: #agent-stopped}

It can take up to 24h for the host to disappear from the infrastructure page,
but it will only be part of the host count for billing purposes if we're
actually receiving data.

#### Other Agent-related questions?
#### Other Agent-related questions?
{: #agent-other}

Please refer to the [Basic Agent Usage Guide][basic_agent_usage].
Expand All @@ -112,10 +112,10 @@ Please refer to the [Basic Agent Usage Guide][basic_agent_usage].
===============================================================================
-->

### Alerts
### Alerts
{: #alerts}

#### I set up an alert with one of my integration metrics. Why am I getting so many No Data alerts?
#### I set up an alert with one of my integration metrics. Why am I getting so many No Data alerts?
{: #no-data}

For the AWS No Data errors, the issue here has to do with how frequently we
Expand All @@ -128,7 +128,7 @@ you can install the agent on some AWS hosts to get more up-to-date data to
alert on. Overall, we’re always working towards getting data more efficiently
from AWS.

#### Is it possible to set up alerts based on % utilisation? For example alerting when 50% of memory has been used or 80% of disk space is used?
#### Is it possible to set up alerts based on % utilisation? For example alerting when 50% of memory has been used or 80% of disk space is used?
{: #alert-disk-utilization}

* Yes, this can be done! Here is an example for creating a disk space in use
Expand All @@ -150,7 +150,7 @@ alert when at 80% or above:
### API
{: #api}

#### What are valid metric names?
#### What are valid metric names?
{: #api-metric-names}

Metric names must start with a letter, and after that may contain ascii alphanumerics, underscore and periods.
Expand All @@ -162,7 +162,7 @@ but we have aspirations to use it to infer things about servers (e.g. “hey, I
reporting ‘http.nginx.*’, those must be web frontends”).


#### What are valid tags?
#### What are valid tags?
{: #api-tags}

Tags must start with a letter, and after that may contain alphanumerics,
Expand All @@ -172,7 +172,7 @@ unicode. Tags will be converted to lowercase as well.

Note: An exception to this is with trailing underscores, which will be trimmed off of tags (e.g. path:thing_ becomes path:thing).

#### I'm submitting points to the API- anything I should know?
#### I'm submitting points to the API- anything I should know?
{: #api-else}
We store metric points at the 1 second resolution, but we’d prefer if you only
submitted points every 15 seconds. Any metrics with fractions of a second timestamps
Expand All @@ -188,25 +188,25 @@ defined as a unique combination of metric name and tag.
===============================================================================
-->

### Architecture
### Architecture
{: #architecture}

#### Is Datadog a cloud service or server application?
#### Is Datadog a cloud service or server application?
{: #arch-cloud-or-server}

It's primarily a cloud service, but if you want to collect data on your servers,
there is an Agent you'll need to install. We never make any direct connections
to your infrastructure. For cloud integrations, we connect to them using the
credentials you provide to us.

#### How do I delete a host or metric?
#### How do I delete a host or metric?
{: #arch-delete}

All hosts or metrics that have not seen data in 24 hours will disappear from the UI;
you can still query against them, but it will not appear in drop downs or infrastructure.
There is not a way to immediately delete a metric.

#### What's the difference between Graphite's query language and Datadog's?
#### What's the difference between Graphite's query language and Datadog's?
{: #arch-graphite-differences}

In terms of metric naming, we differ a little with Graphite in that a metric
Expand Down Expand Up @@ -248,15 +248,15 @@ avg:foo.requests.mean_90{handler_class:ThingHandler, handler_method:list} by {ht

Which would graph stacked area series for each http_method value like GET, POST, etc.

#### How are hostnames determined?
#### How are hostnames determined?
{: #arch-hostnames}

The hostnames are determined by what the Datadog Agent detects; this is fully
documented [here][hostnames]. You can see all names being detected by the Agent by running the info command:
```/etc/init.d/datadog-agent info```


#### Tell me about tagging!
#### Tell me about tagging!
{: #tagging}

Tagging within Datadog is a powerful way to easily gather your metrics
Expand Down Expand Up @@ -308,10 +308,10 @@ For information on AWS tagging, please see [here][integration-aws].
===============================================================================
-->

### AWS
### AWS
{: #aws}

#### I just set up my AWS integration. Why am I seeing duplicate hosts?
#### I just set up my AWS integration. Why am I seeing duplicate hosts?
{: #duplicate-hosts}

A single host running in EC2 might have an instance ID (i-abcd1234), a generic
Expand All @@ -323,29 +323,29 @@ single host’s duplicate names to be aliased. You can read more about
hostnames [here][hostnames].


#### What metrics will I get from the AWS integration?
#### What metrics will I get from the AWS integration?
{: #aws-metrics}

* Our crawlers use the Cloudwatch API, and we collect everything available from it.
* You can read in detail about our AWS integration [here][integration-aws].

#### I can’t filter out my ELB instances - will I be charged for them?
#### I can’t filter out my ELB instances - will I be charged for them?
{: #aws-elb}

We do not charge for ELBs (as they can’t be filtered out).

#### Why is there a delay in receiving my data?
#### Why is there a delay in receiving my data?
{: #aws-delay}

If you receive 5-minute metrics from Cloudwatch, there can be up to ~15-20 min delay in
receiving your metrics. This is because Cloudwatch makes your data available with a 5-10
minute latency, and we run the crawler every 5 minutes. In addition, queuing and
Cloudwatch API limitations can add up to another 5 minutes. If you receive 1-minute
metrics with Cloudwatch, then their availability delay is about 2 minutes so total
If you receive 5-minute metrics from Cloudwatch, there can be up to ~15-20 min delay in
receiving your metrics. This is because Cloudwatch makes your data available with a 5-10
minute latency, and we run the crawler every 5 minutes. In addition, queuing and
Cloudwatch API limitations can add up to another 5 minutes. If you receive 1-minute
metrics with Cloudwatch, then their availability delay is about 2 minutes so total
latency to view your metrics may be ~10-12 minutes.


#### Can I get my postgres data from RDS?
#### Can I get my postgres data from RDS?
{: #aws-rds}

Yes you can! Follow the steps below to set this up:
Expand All @@ -364,18 +364,18 @@ Yes you can! Follow the steps below to set this up:
-->


### Billing
### Billing
{: #billing}


#### How can I change the Billing contact?
#### How can I change the Billing contact?
{: #billing-contact}

You can set a specific email address to receive invoices, even if that address
is not a team member within Datadog (invoices@yourcompany.com) [here][app-billing].


#### Where can I get a copy of the invoice?
#### Where can I get a copy of the invoice?
{: #billing-invoice}

As an admin you can check out past invoices [here][app-billing-history].
Expand All @@ -392,10 +392,10 @@ As an admin you can check out past invoices [here][app-billing-history].
===============================================================================
-->

### Graphing
### Graphing
{: #graph}

#### How do I do arithmetic with grouped metrics?
#### How do I do arithmetic with grouped metrics?
{: #graph-sum-grouped}

To graph the sum of ```app.foo.bar{env:staging}``` and ```app.foo.baz{env:staging}```
Expand All @@ -406,7 +406,7 @@ metric.foo.bar{env:staging} by {host} + metric.foo.baz{env:staging} by {host}
~~~


#### What's the syntax to sum multiple datapoints into a single line?
#### What's the syntax to sum multiple datapoints into a single line?
{: #graph-mult-points}

You can switch commas separating the queries into plus signs, from:
Expand All @@ -423,7 +423,7 @@ to:
*1024 + sum:system.io.rkb_s{device: sdc}*1024"
~~~

#### How do I do graph smoothing?
#### How do I do graph smoothing?
{: #graph-smoothing}

You can apply smoothing averages to your series by droping to the JSON editor and
Expand Down Expand Up @@ -518,26 +518,26 @@ Yes! The agent is entirely open source and can be found <a href="https://github.

#### How do I submit custom metrics?

You can submit your custom metrics with the DogStatsD client. You can read more about this [here][1].
You can submit your custom metrics with the DogStatsD client. You can read more about this [here][1].


#### Why is my counter metric showing decimal values?

StatsD counters are normalized over the flush interval to report per-second units. You can read more about this [here][2].
StatsD counters are normalized over the flush interval to report per-second units. You can read more about this [here][2].


#### Is there a way to submit metrics from my log data?

Yes there is! We detail log parsing [here][3].
Yes there is! We detail log parsing [here][3].


#### I’d like to add historical data to my account. Is there a way to do that?

Unfortunately, we do not allow adding historical data at this time.
Unfortunately, we do not allow adding historical data at this time.

#### Correct metric syntax (JSON)?

This depends on the medium you use to send metrics.
This depends on the medium you use to send metrics.

* For an Agent Check, see this [link][4].
* For DogStatsD, see this [link][5].
Expand All @@ -546,15 +546,15 @@ This depends on the medium you use to send metrics.

#### Is there a way I can get metric reports?

We offer reporting in a variety of ways so far, which include:
We offer reporting in a variety of ways so far, which include:

* The ability to embed any chart anywhere. Pick a graph on a dashboard, click on the cog to edit it and you’ll find the “share” tab that will generate an IFRAME.
* For certain sources (e.g. pagerduty), you’ll get a report in your mailbox once a week to go over past alerts.
* Metric alerts provide a way to report changes that are outside of what you define as “normal”.

#### How do I get disk usage as a percentage instead of in bytes?

The Datadog Agent emits a metric named `system.disk.in_use` which will give you disk usage as a percentage.
The Datadog Agent emits a metric named `system.disk.in_use` which will give you disk usage as a percentage.

#### How is data aggregated in graphs
{: #metric-aggregation}
Expand Down Expand Up @@ -596,7 +596,7 @@ by default you'll get the average across all hosts.
<h4 id="notify">What do @ notifications do in Datadog?</h4>
<p>
<ul>
<li><code>@support</code> – this will reach Datadog support directly when posted in your stream.</li>
<li><code>@support-datadog</code> – this will reach Datadog support directly when posted in your stream.</li>
<li><code>@all</code> – this will send a notification to all members of your organization.</li>
<li><code>@yourname</code> – this will notify the specific user named ‘yourname’.</li>
<li><code>@test@test.com</code> this will send an email to test@test.com.</li>
Expand All @@ -605,7 +605,7 @@ by default you'll get the average across all hosts.
<li><code>@hipchat-[room-name]</code> or <code>@slack-[room-name]</code> – posts the event or graph to that chat room.</li>
<li><code>@webhook</code> – alerts or triggers whatever is attached to that webhook. Check out
<a target="_blanks" href="https://www.datadoghq.com/2014/07/send-alerts-sms-customizable-webhooks-twilio/">this blogpost</a> on Webhooks!</li>
<li><code>@pagerduty</code>
<li><code>@pagerduty</code>
– sends an alert to Pagerduty. You can also use <code>@pagerduty-acknowledge</code> and <code>@pagerduty-resolve</code>.</li>
</ul>

Expand Down
2 changes: 1 addition & 1 deletion content/guides/overview.md
Expand Up @@ -85,7 +85,7 @@ For each incident users can:
* Comment
* See similar incidents
* <a target="_blank" href="/faq/#notify">@ notify team members</a>, who receive an email
* @support to ask for assistance
* @support-datadog to ask for assistance

![](/static/images/event_stream_claim.png){: style="width:100%; border:1px solid #777777"}

Expand Down
4 changes: 2 additions & 2 deletions content/index.md
Expand Up @@ -23,7 +23,7 @@ sidebar:
---

### 1. Get the Datadog [Agent][1] running!
{: .big_number.alert.alert-warning}
{: .big_number.alert.alert-warning}

### 2. Dive into [Metrics][2]!
{: .big_number.alert.alert-success}
Expand All @@ -40,7 +40,7 @@ capabilities at a high level.
**Search for it!** If you know roughly what you are looking for, enter it in the search box on the top left of the sidebar.

**If you have questions, we're here to help.** You can get in touch with
our support team by mentioning [@support][5] in a comment on Datadog itself, or by
our support team by mentioning [@support-datadog][5] in a comment on Datadog itself, or by
[email][6], on [IRC][7], or on our [customer service site][8].

**Find a mistake in this documentation?** [Let us know on GitHub][9]
Expand Down
4 changes: 2 additions & 2 deletions content/ja/faq.md
Expand Up @@ -946,7 +946,7 @@ by default you'll get the average across all hosts. -->
<h4 id="notify">What do @ notifications do in Datadog?</h4>
<p>
<ul>
<li><code>@support</code> – this will reach Datadog support directly when posted in your stream.</li>
<li><code>@support-datadog</code> – this will reach Datadog support directly when posted in your stream.</li>
<li><code>@all</code> – this will send a notification to all members of your organization.</li>
<li><code>@yourname</code> – this will notify the specific user named ‘yourname’.</li>
<li><code>@test@test.com</code> this will send an email to test@test.com.</li>
Expand All @@ -967,7 +967,7 @@ by default you'll get the average across all hosts. -->

#### Datadog内で@マーク付きの通知は、どのように機能しますか。 {#notify}

- `@support` - イベントストリームでこの表記を使った場合は、Datadogのサポートに通知します。
- `@support-datadog` - イベントストリームでこの表記を使った場合は、Datadogのサポートに通知します。
- `@All` - 組織のすべてのメンバに通知します。
- `@yourname` - 'yourname'という名前のユーザに通知します。
- `@test@test.com` test@test.comに電子メールを送信します。
Expand Down
4 changes: 2 additions & 2 deletions content/ja/guides/overview.md
Expand Up @@ -140,7 +140,7 @@ For each incident users can:
<li>Comment</li>
<li>See similar incidents </li>
<li><a target="_blank" href="/faq/#notify">@ notify team members</a>, who receive an email</li>
<li>@support to ask for assistance</li>
<li>@support-datadog to ask for assistance</li>
</ul>
<img src="/static/images/event_stream_claim.png" style="width:100%; border:1px solid #777777"/>
Expand All @@ -167,7 +167,7 @@ Eventの掲載は、ブログと同じ規則に基づいています:
<li>コメントの追加</li>
<li>同様なインシデントの閲覧</li>
<li><a target="_blank" href="/ja/faq/#notify">@ notify</a>を使ったチームメンバーへの通知やemail送信</li>
<li>@support でのサポートの要請</li>
<li>@support-datadog でのサポートの要請</li>
</ul>

<img src="/static/images/event_stream_claim.png" style="width:100%; border:1px solid #777777"/>
Expand Down
4 changes: 2 additions & 2 deletions content/ja/index.md
Expand Up @@ -64,12 +64,12 @@ capabilities at a high level. -->
このドキュメントは、ガイドとレファレンスによって構成されています。ガイドでは、特定のタスクをDatadog上で構成することを目的としています。レファレンスでは、より基本的な情報を提供することを目的としています。まずは、Datadogが提供しているモニタリングサービスの機能を解説している["Datadogが提供するサービスの概要"](/ja/overview/)のページをお勧めします。

<!-- **If you have questions, we're here to help.** You can get in touch with
our support team by mentioning <a href="http://help.datadoghq.com/customer/portal/questions/913177--notification-in-datadog">@support</a> in a comment on Datadog itself, or by
our support team by mentioning <a href="http://help.datadoghq.com/customer/portal/questions/913177--notification-in-datadog">@support-datadog</a> in a comment on Datadog itself, or by
[email](/help/#email), on [IRC](/help/#irc), or on our [customer service site](/help/#desk). -->

**・何か分からないことがあった場合は?**

弊社<a href="http://help.datadoghq.com/customer/portal/questions/913177--notification-in-datadog">@support</a>ページよりサポートチームにお問い合わせ下さい。又は、[email](/ja/help/#email)[IRC](/ja/help/#irc)で、コンタクトいただくこともできます。詳しくは、[お問い合わせ](/ja/help/#desk)ページを参照してください。
弊社<a href="http://help.datadoghq.com/customer/portal/questions/913177--notification-in-datadog">@support-datadog</a>ページよりサポートチームにお問い合わせ下さい。又は、[email](/ja/help/#email)[IRC](/ja/help/#irc)で、コンタクトいただくこともできます。詳しくは、[お問い合わせ](/ja/help/#desk)ページを参照してください。

<!-- **Find a mistake in this documentation?** [Let us know on GitHub](https://github.com/DataDog/documentation/issues)
and we'll take care of it. -->
Expand Down

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