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Log a complaint about the council's phone service #1316

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johnmckerrell opened this issue Nov 12, 2019 · 1 comment

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@johnmckerrell
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@johnmckerrell johnmckerrell commented Nov 12, 2019

I tried to call the council twice yesterday and @DoESsean tried today, both times we were on hold for long periods and then instantly hung up on. This page[1] suggests we should make a complaint directly to the department which seems like it would be the business rates business unit, although I doubt it's really their problem if it's a technical issue but we're supposed to do that first at least.

Details of calls are:

  • 0151 233 3008 - 2019-11-12 15:32 - 37 minutes - John's personal mobile
  • 0151 233 3008 - 2019-11-12 14:53 - 25 minutes - John's personal mobile
  • 0151 233 3008 - 2019-11-12 12:24 - 19 minutes - Seán's personal phone.

1 - https://liverpool.gov.uk/contact-us/complaints-and-feedback/make-a-complaint-about-most-council-services/

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@DoESsean DoESsean commented Nov 12, 2019

I've called today:

0151 233 3008 - 2019-11-12 - 19 minutes - from my personal phone.

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