Report Twitter authorization errors.

[ArthurBoschet]

Hello,

Thank you for sharing this app. However, I noticed that none of the buttons (datasets/ add/ settings and especially link twitter account) respond when being clicked. Is there anyway to fix this issue?

[edsu]

Yes, they only start to work after you've linked your twitter account. So it sounds like that isn't working for you?

[ArthurBoschet]

Yes, nothing happens when I click the Link Twitter Account button.

[edsu]

Ok, we've noticed this on Windows10 but not on OS X before. If you are able, it would help us a great deal if you could open a terminal window, and run the Hydrator manually by typing this and enter:

/Applications/Hydrator.app/Contents/MacOS/Hydrator

Then if you could reset your app and try to link again? Then look and see if there are any error messges in the terminal console that you could copy/paste here into this issue ticket? Thanks!

[edsu]

For more context this seems to be related to #38 and #27.

[ArthurBoschet]

After doing the above procedure this is the error message that is shown:

(electron) The default value of app.allowRendererProcessReuse is deprecated, it is currently "false". It will change to be "true" in Electron 9. For more information please check electron/electron#18397
{
statusCode: 401,
data: '{"errors":[{"code":32,"message":"Could not authenticate you."}]}'
}

[edsu]

Thanks! If it's not too much trouble would it be possible to see a screenshot?

[ArthurBoschet]

There is the screen shot of the command prompt

And here is the app where nothing happens when I click the Link twitter Account and get this error

[edsu]

Perfect! Let me see if I can do a release that will display more information about what might be going on.

[ArthurBoschet]

Thank you!

[edsu]

Ok, I don't think this will fix your problem but it may provide some more details about what might be going wrong. Can you install v0.0.10 and run it manually again as you did before, and take a screenshot of the terminal window? Thank you!

https://github.com/DocNow/hydrator/releases/tag/v0.0.10

[ArthurBoschet]

the error message seems to change with: "error when getting Twitter auth url"

[edsu]

Interesting! That is an error message coming back from Twitter saying you aren't even allowed to have a URL to grant Hydrator permission to use your account.

Are you on a VPN by any chance? What ISP are you using?

[ArthurBoschet]

No I am not a VPN. The ISP I use is a French one called SFR.

[edsu]

I don't suppose you have a VPN that you could try from another network do you? As you can tell I'm grasping at straws as to why this would work for others but not you.

[ArthurBoschet]

Yeah thank you! I tried using a VPN to spoof my location to the US in case the cause of this problem was a difference in the legislation regarding access to data based on location. But that did not seem to solve the problem. I still got the exact same error message.

[edsu]

Wow, ok. Just to make sure, could you reinstall and see if that helps?

[MaryamTaeb]

Hey, I am in the US and tried to install the hydrator but I got the exact same errors as mentioned above. I followed the steps you mentioned but it didn't resolve my issue either. Were you able to solve this issue by any chance?

[edsu]

What platform are you on @MaryamMoghadam?

[MaryamTaeb]

@edsu macOS Catalina Version 10.15.4

[edsu]

Weird. What ISP are you on? We havent been able to find a cause for why some people are experiencing this.

[MaryamTaeb]

@edsu It's XFINITY.

[edsu]

Do you have any ability to check when you computer is connected to another network?

[MaryamTaeb]

Yes I connected to two different Campus networks using VPN and ran hydrator manually but no luck.

[edsu]

Thanks for checking @MaryamMoghadam. Did you try the advice above to open a terminal window and see what the error message was?

...

If you are able, it would help us a great deal if you could open a terminal window, and run the Hydrator manually by typing this and enter:

/Applications/Hydrator.app/Contents/MacOS/Hydrator

Then if you could reset your app and try to link again? Then look and see if there are any error messages in the terminal console that you could copy/paste here into this issue ticket? Thanks!

[tencups]

I also receiving the same error.

[edsu]

@tencups what operating system are you using?

[tencups]

Windows 10, its actually working now i just installed then latest build directly without cloning.

…

On Sat, May 30, 2020 at 9:08 PM Ed Summers ***@***.***> wrote: @tencups <https://github.com/tencups> what operating system are you using? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#43 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGIRVPUFH3R7Y626TSQC7WTRUGU2DANCNFSM4NH2G2DA> .

[edsu]

Ahah! Thank you, it never occurred to me that people would build themselves without getting developer keys. I think you have solved this!

@MaryamMoghadam are you building from source too?

[SebasAas]

Hello! I have the same problem, when i click the "Link Twitter Account" button.

getting Twitter auth url
error when getting Twitter auth url
{
statusCode: 401,
data: '{"errors":[{"code":32,"message":"Could not authenticate you."}]}'
}

SO: I test it in 2 diferents PC both with Windows 10, and i have the same problem in both

[edsu]

Sorry to hear that @SebasAas. Did you build the app from source or use an installer?

[SebasAas]

Hello @edsu , from source, i clone the repo and install via command prompt.

[edsu]

@SebasAas Great! I apologize, our docs weren't really clear on what you need to do when building from source.

I've just added a note to the Develop README indicating that to build the Hydrator you need to go to register as a developer on Twitter, create an app, and put the app keys in a .env file in your project directory:

But, you should be able to download a prebuilt version from our releases page?

https://github.com/DocNow/hydrator/releases/tag/v0.0.11

The prebuilt version includes the Hydrator app's official keys for the Documenting the Now project. So you are not required to register as a developer and create an app. We did have an issue with our v0.0.10 build process which didn't create a Windows installer, but that has now been resolved for v0.0.11.

Can you give v0.0.11 a try and let us know if it works for you?

[SebasAas]

@edsu Perfect, the prebuild version works for me, thanks a lot

[edsu]

Awesome, I'm so glad to finally close this issue! Thanks for verifying @SebasAas.

[ELLEN15038979725]

I downloaded this version --Hydrator-Setup-0.0.11.exe, but there was no response when I clicked the button，what should I do ?

[edsu]

What country do you live in? Are you able to use twitter.com normally?

[ELLEN15038979725]

China, and I can open twitter.com normally.

[edsu]

We have had other reports from people in China that the Hydrator fails to work. I thought Twitter was completely blocked in China?

[edsu]

@ELLEN15038979725 I'm assuming you use a proxy to connect to Twitter in your web browser? What operating system are you using? Are you able to tell me if either https_proxy or HTTPS_PROXY are set in your system environment?

[ELLEN15038979725]

Yes, I can log in to Twitter with a proxy,and I use Windows 10.Both https_proxy and http_proxy are set in my system environment.

[edsu]

Ok, lets create a new issue for Hydrator to respect https_proxy and http_proxy when set in the environment. I actually did not know that was a common practice for clients to discover when a proxy was in use system wide.

[ELLEN15038979725]

I guess the reason may be the operating system. My friends can use Hydrator with macOS.I am also very curious about this issue, and I will continue to notice this question.Maybe I should try twarc.Anyway, thank you very much.

[edsu]

The operating system shouldn't matter too much. But the configuration of the operating system (vpn, proxy, etc) could make a significant difference!