Update readiness-recovery-response-social-media-cyber-vandalism-toolk…

content/resources/customer-experience-toolkit.md

@@ -195,7 +195,7 @@ Systematically collect and analyze customer behavior and feedback to understand
 
 - Ask your contact center and front-line staff which questions they’re asked most often
 - Document and share common questions
-    - [FAFSA Help](https://fafsa.ed.gov/help.htm) – ED
+    - [FAFSA Help](https://studentaid.gov/apply-for-aid/fafsa/filling-out/help) – ED
     - [Common Questions](http://portal.hud.gov/hudportal/HUD?src=/faqs) – Department of Housing and Urban Development (HUD)
     - [Frequently Asked Questions: Smoking & Tobacco Use](http://www.cdc.gov/tobacco/about/faq/index.htm) – CDC
 
@@ -288,7 +288,7 @@ Define a framework for collecting common customer metrics, measures and outcomes
 - [Digital Analytics Program (DAP)](https://digital.gov/guides/dap/) - website analytics
 - [Search.gov](http://www.search.gov/) - hosted search service
 - [Federalist](https://federalist.18f.gov/) - web publishing platform
-- [DOI Federal Consulting Group (FCG)](https://www.fcg.gov/) - survey tools and analysis support
+- [DOI Federal Consulting Group (FCG)](https://www.doi.gov/fcg) - survey tools and analysis support
 
 ### Engage your team
 
@@ -304,7 +304,7 @@ Define a framework for collecting common customer metrics, measures and outcomes
     - [Code for America Analytics Dashboard](https://dashboard-setup.codeforamerica.org/)
 - Agency examples
     - [Digital Metrics Dashboard](http://www.cdc.gov/metrics/) – CDC
-    - [Annual Performance Report—Fiscal Years 2014–2016](http://www.dhs.gov/sites/default/files/publications/DHS-FY-2014-FY-2016-APR_1_0.pdf) – DHS
+    - [Annual Performance Report—Fiscal Years 2014–2016](https://www.dhs.gov/sites/default/files/publications/DHS-FY-2014-FY-2016-APR_1_0.pdf) (PDF, 3.1 KB, 136 Pages, 2014-2016) – DHS
 
 ## Digital Services
 
@@ -324,7 +324,7 @@ Develop a Digital Business Strategy that embraces an improved customer experienc
 ### Communicate clearly
 
 - [Plain Language and Writing for the Web](https://www.youtube.com/watch?v=j9FCji6-UJE) – video
-- [DHS CX Glossary]([url](https://www.dhs.gov/cx/glossary))
+- [DHS CX Glossary](https://www.dhs.gov/cx/glossary)
 - [Join the Federal Communicators Network](https://digital.gov/communities/federal-communicators-network/)
 
 ### Adopt shared services

content/resources/readiness-recovery-response-social-media-cyber-vandalism-toolkit.md

@@ -80,8 +80,8 @@ Online-based communication tools offer resources, each with unique strengths and
 6. Use only authorized URL Shorteners, e.g. [go.USA.gov](https://go.usa.gov/).
 7. Add all official accounts to the [U.S. Digital Registry]({{< ref "service_us-digital-registry.md" >}}), verifying authenticity of ownership.
    - This tool, used by both Facebook and Google to verify accounts, tracks official federal social media accounts.
-   - List Department of Defense (DoD) social media accounts in the [DoD Social Media Site Registry](http://www.defense.gov/RegisteredSites/SocialMediaSites.aspx).
-     - Per [DOD Web Policy](http://www.defense.gov/webmasters/) and [DoDI 8550.01](http://www.dtic.mil/whs/directives/corres/pdf/855001p.pdf) , use [DoD Social Media Registry submission form](http://www.defense.gov/RegisteredSites/SubmitLink.aspx).
+   - List Department of Defense (DoD) social media accounts in the [DoD Social Media Site Registry](https://dodcio.defense.gov/Social-Media/).
+     - Per [DOD Web Policy](https://dodcio.defense.gov/DoD-Web-Policy/) and [DoDI 8550.01](http://www.dtic.mil/whs/directives/corres/pdf/855001p.pdf) , use [DoD Social Media Registry submission form](https://www.defense.gov/Resources/Register-a-Site/).
 8. Follow best practices for secure passwords.
    - [Guide to Enterprise Password Management (Draft)](http://csrc.nist.gov/publications/drafts/800-118/draft-sp800-118.pdf) by the National Institute of Standards and Technology
 
@@ -106,7 +106,7 @@ This type of authentication verifies a user attempting to access a device or sys
 
 **Live training:** [Cybersecurity Online Learning (COL)](https://colcqpub1.connectsolutions.com/content/connect/c1/7/en/events/catalog.html) program supplements mandatory FISMA security role-based training by offering in-demand cybersecurity workshops. The Information Assurance Branch, United States Department of State, offers monthly social media security online courses for free for anyone with a “.mil” or “.gov” email address, regardless if the applicant is an FTE, military, or contractor.
 
-- [Department of Defense Social Media Security/Privacy Education & Training](http://www.defense.gov/socialmedia/education-and-training.aspx/)
+- [Department of Defense Social Media Security/Privacy Education & Training](https://dodcio.defense.gov/Social-Media/SMEandT/)
 - [Consumer.ftc.gov/scam-alerts](https://consumer.ftc.gov/scam-alerts)
 - [OnGuardOnline.gov](https://onguardonline.gov/)
 - [National Cyber Awareness System](https://www.us-cert.gov/ncas)