GSA's Office of the Deputy Administrator is establishing a new GSA Service Delivery team. This cross-functional team of technical experts' mission is to evolve and expand digital service delivery capabilities across GSA to meaningfully impact end-user experiences.
The GSA Service Delivery team is hiring for a GS-15 permanent / career product manager. This is a remote position.
Product managers are crucial to improving GSA products, platforms, and service. This is an opportunity to make a huge impact in the lives of public servants, GSA customers, GSA suppliers, and members of the public.
This opportunity is located in the General Services Administration (GSA), Office of the Deputy Administrator. GSA’s mission is to deliver value and savings in real estate, acquisition, and technology to the government and public.
The GSA Service Delivery team will pair with GSA programs to expand digital service capabilities and delivery of digital service to end-users. We will advocate for modern software development best practices – such as iterative development, product management, user-centered design, and acquisition strategies to support this work.
GSA is looking for a talented product manager who will partner with GSA teams to deliver digital services to GSA customers, suppliers, government employees, and members of the public. You’ll work on a cross-functional team to solve large, complex problems and consult with GSA programs to deliver user-centered products using agile methodologies and modern software development practices.
GSA is looking for a product manager with experience in:
- Understanding user needs and the problem space to articulate a product vision and roadmap to guide technical execution
- Working on cross-functional development teams to develop and launch or grow existing, in-market products, platforms, or services
- Consulting with teams to foster sustainable best practices for product development
- Building alignment with stakeholders
These roles will be a great fit for you if you:
- Can listen, understand, and then act
- Can coach, mentor, and model to partners modern product development practices so they’re set up for success in the long-term
- Have strong delivery skills to deliver results to GSA stakeholders and the public
- Are comfortable working with people from many organizations and disciplines
- Are equally excited about sticky technical issues and complex human / organizational ones
If this sounds interesting to you, you should apply!
You are an experienced product manager who can unite vision and execution to lead an interdisciplinary team in delivering the right value to the right people. You’re skilled at defining meaningful objectives and galvanizing your team to deliver results to end-users.
Successful product managers on the GSA Service delivery team:
- Establish a vision and ensure all team members and stakeholders have a shared understanding of product objectives, goals, and metrics
- Help GSA project teams consider tradeoffs in build, buy, or borrow decisions
- Create a product strategy and roadmap supporting product goals
- Identify and proactively monitor and address product risks
- Lead or facilitate a cross-functional team of designers, engineers, and acquisition professionals to ensure the right product is delivered to the right audience
- Work with the team to set and meet quality standards for any product you build
- Use evidence (user research, analytics, usability testing, and other metrics) to make product decisions
- Energize and motivate the team by recognizing successes and learning from failures
As a product manager with the GSA Service Delivery team, a big part of the job is creating sustainable outcomes and benefits to GSA customers, suppliers, government employees, and the public. You’ll help ensure products, platforms, and services are sustained for long-term success. As part of that, you’ll share your expertise and experience with your teammates and GSA stakeholders to build product management best practices across the agency.
Successful product managers on the GSA Service delivery team:
- Help partners understand how to deliver value, rather than features, to their users
- Help teammates and stakeholders navigate complex bureaucratic relationships to solve problems collaboratively for end-users
- Advocate for and explain product management, agile, open source, and user-centered design principles so that teammates, stakeholders, and government partners understand their value
- Improve the government’s product management capacity by coaching and mentoring junior product managers
- Share knowledge, techniques, tools, patterns, and expert advice with partners
- Work with partners to establish relationships with their security, operations, and IT teams that will help sustain the product in the long term
- Lead change across GSA to meet mission needs and organizational goals
- Develop new insights into situations and question conventional approaches
As a product manager with the GSA Service Delivery team, you’ll be working as part of a small, distributed, multidisciplinary agile team. You’ll participate in constructive discussions, openly share knowledge, and demonstrate value for your teammate’s contributions.
- Create a work environment that fosters trust, respect, and collaboration, since the best work comes from including diverse skill sets and backgrounds
- Provide visibility into each project’s progress, communicate blockers and challenges, and ask for help when you need it
- Demonstrate a strong understanding of the elements of agile methodology (scrum, kanban, etc)
- Practice human-centered design, usability testing, feature prioritization, DevOps, test-driven development, and other relevant concepts
- Promote transparency in how decisions are made – regularly includes others in planning and decision-making
- Identify power dynamics in situations, and responds thoughtfully and open space equitably among team members
- Promote collective success; plan and ensure time for collaborative decision-making; acknowledge how others’ contributions led to achievements; and create shared ownership of success, risks, and accountability
- Constructively addresses situations, issues, and behaviors – able to initiate difficult conversations and clearly communicate corrective actions
- Recognize and flag stress and fatigue in others to support their continued wellbeing
- Uses contradictory opinions as a basis for constructive, productive conversations
Location: Virtual
Salary range: The salary range for this position is:
- GS-15, Step 1 - $131,178 to GS-15, Step 10 - $176,300
Salary will be determined upon selection, depending on duty location. For specific details on locality pay, visit OPM’s Salaries & Wages page or OPM’s 2021 General Schedule (GS) salary calculator.
The current maximum salary available for the GS pay system is $176,300. However, you may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.
Find more information in the compensation and benefits section of the TTS site.
Who may apply: All United States citizens and nationals (residents of American Samoa and Swains Islands).
Travel requirement: Occasional travel may be required up to 5% per year
Security clearance: Public trust. Background investigation required.
Work schedule: Full-time
Appointment type: Permanent / career federal employee.
Employee benefits: Learn more about the benefits we offer.
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 10 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules and telework
- Transit and child care subsidies
- Training and development
- Flexible spending accounts
- Long-term care insurance
Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow the guidance on creating a federal style resume.
Qualification determinations can’t be made when resumes don’t include the required information. Failure to provide required information may result in disqualification.
For each job on your resume, provide:
- The exact dates you held each job (from month/year to month/year or “present”)
- Number of hours per week you worked (if part time)
To qualify for this role, you must have one year of specialized experience. Specialized experience is:
- Experience leading vision, direction, or roadmap for a product, platform, or service.
- Experience with iterative or agile development methodologies.
- Experience building alignment with stakeholders.
We will be accepting applications through the Public Notice on USAJOBS from Thursday, March 10 through Thursday, March 24. Apply here!