Enables customer contact agents to communicate with any customer, regardless of language.
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Cloud 9

Awarded Honourable Mention (4th place) by a panel of Sr. Software Engineers from Genesys

Description: A Google Chrome extension built upon the PureCloud platform which enables a customer contact agent to communicate with any customer, regardless of language. Cloud 9 allows an agent to read and prepare a response in a language familiar to themselves then translate and respond in the original language used by the customer.

Technologies: Cloud 9 was built with HTML, jQuery, Node.js, Express.js and utilized IBM Watson to provide accurate, real-time translations.

Team Members: Vimal Raghubir, Mera Gangapersaud and Sean Prashad.

Project Demo: