hb_qsv_get_mid_by_surface_from_pool has not been found or busy

[energyoase]

Problem Description

I am using the current nightly build, because in the main version QSV AV1 10bit did not work correctly (#5166). I have been using an A380 for the last days to transcode my library to AV1. However two times in that time the active job got stuck. There was an infinite loop of the following error message:

hb_qsv_get_mid_by_surface_from_pool has not been found or busy

Restarting Handbrake did not work, however after restarting the PC, the problem was solved.

I found the error in code at

HandBrake/libhb/qsv_common.c

Line 3837 in 9709898

hb_error("hb_qsv_get_mid_by_surface_from_pool has not been found or busy", mid);

It seems that there should be a wait between these error messages, however there was no break and the log was posting this error more than once a second.

I needed to shorten the log, as it got too long to post. Rows 508 - 21928 were the same as seen in the nd of the posted log.

Activity Log, Crash Log or any other details

HandBrake Nightly 20230527091444-ff5fe3593-master (2023052901)
OS: Microsoft Windows NT 10.0.22621.0
CPU: AMD Ryzen 9 3900X 12-Core Processor            
Ram: 32688 MB, 
GPU Information:
  NVIDIA GeForce RTX 2080 Ti - 31.0.15.1659
  Intel(R) Arc(TM) A380 Graphics - 31.0.101.4369
Screen: 2560x1440
Temp Dir: C:\Users\jezei\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake Nightly\
Data Dir: C:\Users\jezei\AppData\Roaming\HandBrake\Nightly

-------------------------------------------

 # Starting Encode ...

[12:33:27] base preset: AV1 QSV 2160p 4K (Modified)
[12:33:27] Remote Process started with Process ID: 8020 using port: 8037. Max Allowed Instances: 1
[12:33:27] Worker: Starting HandBrake Engine ...
[12:33:27] Worker: Starting Web Server on port 8037 ...
[12:33:27] Worker: Server Started
[12:33:27] Worker: Disconnected worker monitoring enabled!
[12:33:27] Compile-time hardening features are enabled
[12:33:28] qsv: is available on this system
[12:33:28] nvenc: version 11.1 is available
[12:33:28] nvdec: is available
[12:33:29] CUDA Version: 7.5
[12:33:29] vcn: not available on this system
[12:33:29] hb_init: starting libhb thread
[12:33:29] Starting work at: Thu Jun 01 12:33:29 2023
[12:33:29] 1 job(s) to process
[12:33:29] json job:
{
  "Audio": {
    "AudioList": [
      {
        "DRC": 0,
        "Encoder": "copy:ac3",
        "Gain": 0,
        "Mixdown": -1,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Name": "Deutsch Dolby Digital 5.1 NIMA4K",
        "Track": 0,
        "DitherMethod": 0
      },
      {
        "DRC": 0,
        "Encoder": "copy:ac3",
        "Gain": 0,
        "Mixdown": -1,
        "NormalizeMixLevel": false,
        "Samplerate": 0,
        "Name": "English Dolby Digital 5.1 NIMA4K",
        "Track": 2,
        "DitherMethod": 0
      }
    ],
    "CopyMask": [
      "copy:aac",
      "copy:ac3",
      "copy:eac3",
      "copy:truehd",
      "copy:dts",
      "copy:dtshd",
      "copy:mp2",
      "copy:mp3",
      "copy:flac",
      "copy:opus"
    ],
    "FallbackEncoder": "none"
  },
  "Destination": {
    "ChapterList": [
      {
        "Name": "Chapter 1"
      },
      {
        "Name": "Chapter 2"
      },
      {
        "Name": "Chapter 3"
      },
      {
        "Name": "Chapter 4"
      },
      {
        "Name": "Chapter 5"
      },
      {
        "Name": "Chapter 6"
      },
      {
        "Name": "Chapter 7"
      },
      {
        "Name": "Chapter 8"
      },
      {
        "Name": "Chapter 9"
      },
      {
        "Name": "Chapter 10"
      },
      {
        "Name": "Chapter 11"
      },
      {
        "Name": "Chapter 12"
      },
      {
        "Name": "Chapter 13"
      },
      {
        "Name": "Chapter 14"
      },
      {
        "Name": "Chapter 15"
      },
      {
        "Name": "Chapter 16"
      },
      {
        "Name": "Chapter 17"
      },
      {
        "Name": "Chapter 18"
      }
    ],
    "ChapterMarkers": true,
    "AlignAVStart": false,
    "File": "G:\\Transcode\\output.mkv",
    "Mp4Options": {
      "IpodAtom": false,
      "Mp4Optimize": false
    },
    "Mux": "av_mkv"
  },
  "Filters": {
    "FilterList": [
      {
        "ID": 14,
        "Settings": {
          "crop-bottom": "0",
          "crop-left": "0",
          "crop-right": "0",
          "crop-top": "0",
          "height": "2160",
          "width": "3840"
        }
      },
      {
        "ID": 7,
        "Settings": {
          "mode": "0"
        }
      }
    ]
  },
  "PAR": {
    "Num": 1,
    "Den": 1
  },
  "Metadata": {},
  "SequenceID": 0,
  "Source": {
    "Angle": 1,
    "Range": {
      "Type": "chapter",
      "Start": 1,
      "End": 18
    },
    "Title": 1,
    "Path": "F:\\input.mkv"
  },
  "Subtitle": {
    "Search": {
      "Burn": false,
      "Default": false,
      "Enable": false,
      "Forced": false
    },
    "SubtitleList": [
      {
        "Burn": false,
        "Default": false,
        "Forced": false,
        "ID": 1,
        "Offset": 0,
        "Track": 0,
        "Name": "Deutsch NIMA4K"
      },
      {
        "Burn": false,
        "Default": false,
        "Forced": false,
        "ID": 2,
        "Offset": 0,
        "Track": 1,
        "Name": "English SDH NIMA4K"
      }
    ]
  },
  "Video": {
    "Encoder": "qsv_av1_10bit",
    "Level": "auto",
    "MultiPass": false,
    "Turbo": false,
    "ColorMatrixCode": 0,
    "Options": "lowpower=0",
    "Preset": "quality",
    "Profile": "auto",
    "Quality": 22,
    "QSV": {
      "Decode": true
    },
    "HardwareDecode": 0
  }
}
[12:33:29] CPU: AMD Ryzen 9 3900X 12-Core Processor
[12:33:29]  - logical processor count: 24
[12:33:29] Intel Quick Sync Video support: yes, gpu list: 1
[12:33:29] Intel Quick Sync Video discrete adapter with index 1
[12:33:29] Impl mfx-gen library path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_85819d054b1d86c5\libmfx64-gen.dll
[12:33:29]  - Intel Media SDK hardware: API 2.9 (minimum: 1.3)
[12:33:29]  - Decode support:  h264 hevc (8bit: yes, 10bit: yes) av1 (8bit: yes, 10bit: yes)
[12:33:29]  - H.264 encoder: yes
[12:33:29]     - preferred implementation: hardware (2) via D3D11
[12:33:29]     - capabilities (hardware):  lowpower breftype icq vsinfo chromalocinfo opt1 opt2+mbbrc+extbrc+trellis+repeatpps+ib_adapt+nmpslice
[12:33:29]  - H.265 encoder: yes (8bit: yes, 10bit: yes)
[12:33:29]     - preferred implementation: hardware (2) via D3D11
[12:33:29]     - capabilities (hardware):  lowpower bpyramid icq vsinfo masteringinfo cllinfo opt1
[12:33:29]  - AV1 encoder: yes (8bit: yes, 10bit: yes)
[12:33:29]     - preferred implementation: hardware (2) via D3D11
[12:33:29]     - capabilities (hardware):  lowpower bpyramid icq vsinfo opt1 av1bitstream
[12:33:29] hb_scan: path=F:\input.mkv, title_index=1
udfread ERROR: ECMA 167 Volume Recognition failed
src/libbluray/disc/disc.c:333: failed opening UDF image F:\input.mkv
src/libbluray/disc/disc.c:437: error opening file BDMV\index.bdmv
src/libbluray/disc/disc.c:437: error opening file BDMV\BACKUP\index.bdmv
[12:33:29] bd: not a bd - trying as a stream/file instead
libdvdread: Encrypted DVD support unavailable.
libdvdread: Can't open file VIDEO_TS.IFO.
libdvdread: DVDOpenFileUDF:UDFFindFile /VIDEO_TS/VIDEO_TS.IFO failed
libdvdnav: vm: vm: failed to read VIDEO_TS.IFO
[12:33:29] dvd: not a dvd - trying as a stream/file instead
Input #0, matroska,webm, from 'F:\input.mkv':
  Metadata:
    encoder         : libebml v1.3.5 + libmatroska v1.4.8
    creation_time   : 2018-02-23T14:01:27.000000Z
  Duration: 02:10:30.72, start: 0.000000, bitrate: 55588 kb/s
  Chapters:
    Chapter #0:0: start 0.000000, end 380.671958
      Metadata:
        title           : Chapter 01
    Chapter #0:1: start 380.671958, end 851.642458
      Metadata:
        title           : Chapter 02
    Chapter #0:2: start 851.642458, end 1332.706375
      Metadata:
        title           : Chapter 03
    Chapter #0:3: start 1332.706375, end 1603.059792
      Metadata:
        title           : Chapter 04
    Chapter #0:4: start 1603.059792, end 1889.721167
      Metadata:
        title           : Chapter 05
    Chapter #0:5: start 1889.721167, end 2103.684917
      Metadata:
        title           : Chapter 06
    Chapter #0:6: start 2103.684917, end 2569.567000
      Metadata:
        title           : Chapter 07
    Chapter #0:7: start 2569.567000, end 2911.533625
      Metadata:
        title           : Chapter 08
    Chapter #0:8: start 2911.533625, end 3578.783542
      Metadata:
        title           : Chapter 09
    Chapter #0:9: start 3578.783542, end 4077.531792
      Metadata:
        title           : Chapter 10
    Chapter #0:10: start 4077.531792, end 4650.604292
      Metadata:
        title           : Chapter 11
    Chapter #0:11: start 4650.604292, end 5245.240000
      Metadata:
        title           : Chapter 12
    Chapter #0:12: start 5245.240000, end 5768.429333
      Metadata:
        title           : Chapter 13
    Chapter #0:13: start 5768.429333, end 6155.566083
      Metadata:
        title           : Chapter 14
    Chapter #0:14: start 6155.566083, end 6559.511292
      Metadata:
        title           : Chapter 15
    Chapter #0:15: start 6559.511292, end 6897.223667
      Metadata:
        title           : Chapter 16
    Chapter #0:16: start 6897.223667, end 7237.521958
      Metadata:
        title           : Chapter 17
    Chapter #0:17: start 7237.521958, end 7830.720000
      Metadata:
        title           : Chapter 18
  Stream #0:0(ger): Video: hevc (Main 10), yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x2160 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn (default)
    Metadata:
      BPS             : 49203946
      BPS-eng         : 49203946
      DURATION        : 02:10:30.698000000
      DURATION-eng    : 02:10:30.698000000
      NUMBER_OF_FRAMES: 187749
      NUMBER_OF_FRAMES-eng: 187749
      NUMBER_OF_BYTES : 48162655493
      NUMBER_OF_BYTES-eng: 48162655493
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:1(ger): Audio: ac3, 48000 Hz, 5.1(side), fltp, 576 kb/s (default)
    Metadata:
      title           : Deutsch Dolby Digital 5.1 NIMA4K
      BPS             : 576000
      BPS-eng         : 576000
      DURATION        : 02:10:30.720000000
      DURATION-eng    : 02:10:30.720000000
      NUMBER_OF_FRAMES: 244710
      NUMBER_OF_FRAMES-eng: 244710
      NUMBER_OF_BYTES : 563811840
      NUMBER_OF_BYTES-eng: 563811840
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:2(ger): Audio: eac3, 48000 Hz, 7.1, fltp, 1024 kb/s
    Metadata:
      title           : Deutsch Dolby Digital Plus 7.1 NIMA4K
      BPS             : 1024000
      BPS-eng         : 1024000
      DURATION        : 02:10:30.720000000
      DURATION-eng    : 02:10:30.720000000
      NUMBER_OF_FRAMES: 244710
      NUMBER_OF_FRAMES-eng: 244710
      NUMBER_OF_BYTES : 1002332160
      NUMBER_OF_BYTES-eng: 1002332160
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:3(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
    Metadata:
      title           : English Dolby Digital 5.1 NIMA4K
      BPS             : 640000
      BPS-eng         : 640000
      DURATION        : 02:10:30.720000000
      DURATION-eng    : 02:10:30.720000000
      NUMBER_OF_FRAMES: 244710
      NUMBER_OF_FRAMES-eng: 244710
      NUMBER_OF_BYTES : 626457600
      NUMBER_OF_BYTES-eng: 626457600
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:4(eng): Audio: truehd (Dolby TrueHD + Dolby Atmos), 48000 Hz, 7.1, s32 (24 bit)
    Metadata:
      title           : English TrueHD Atmos 7.1 NIMA4K
      BPS             : 4051015
      BPS-eng         : 4051015
      DURATION        : 02:10:30.700000000
      DURATION-eng    : 02:10:30.700000000
      NUMBER_OF_FRAMES: 9396840
      NUMBER_OF_FRAMES-eng: 9396840
      NUMBER_OF_BYTES : 3965286254
      NUMBER_OF_BYTES-eng: 3965286254
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:5(ger): Subtitle: hdmv_pgs_subtitle
    Metadata:
      title           : Deutsch NIMA4K
      BPS             : 33262
      BPS-eng         : 33262
      DURATION        : 02:09:28.990000000
      DURATION-eng    : 02:09:28.990000000
      NUMBER_OF_FRAMES: 3134
      NUMBER_OF_FRAMES-eng: 3134
      NUMBER_OF_BYTES : 32302458
      NUMBER_OF_BYTES-eng: 32302458
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:6(eng): Subtitle: hdmv_pgs_subtitle, 1920x1080
    Metadata:
      title           : English SDH NIMA4K
      BPS             : 37873
      BPS-eng         : 37873
      DURATION        : 02:10:11.825000000
      DURATION-eng    : 02:10:11.825000000
      NUMBER_OF_FRAMES: 4164
      NUMBER_OF_FRAMES-eng: 4164
      NUMBER_OF_BYTES : 36982594
      NUMBER_OF_BYTES-eng: 36982594
      _STATISTICS_WRITING_APP: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_APP-eng: mkvmerge v20.0.0 ('I Am The Sun') 64-bit
      _STATISTICS_WRITING_DATE_UTC: 2018-02-23 14:01:27
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-02-23 14:01:27
      _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
[12:33:29] scan: decoding previews for title 1
[12:33:29] scan: audio 0x2: eac3, rate=48000Hz, bitrate=1024000 Deutsch (E-AC3) (7.1 ch) (1024 kbps)
[12:33:29] scan: audio 0x1: ac3, rate=48000Hz, bitrate=576000 Deutsch (AC3) (5.1 ch) (576 kbps)
[12:33:29] scan: audio 0x4: truehd, rate=48000Hz, bitrate=1 English (Dolby TrueHD + Dolby Atmos) (7.1 ch)
[12:33:29] scan: audio 0x3: ac3, rate=48000Hz, bitrate=640000 English (AC3) (5.1 ch) (640 kbps)
[12:33:33] using container PAR 1:1
[12:33:33] scan: 10 previews, 3840x2160, 23.976 fps, autocrop = 276/276/0/0, aspect 16:9, PAR 1:1, color profile: 9-16-9, chroma location: topleft
[12:33:33] scan: mastering display metadata: r(0.6800,0.3200) g(0.2650,0.6900) b(0.1500 0.0600) wp(0.3127, 0.3290) min_luminance=0.000000, max_luminance=1000.000000
[12:33:33] scan: supported video decoders: avcodec qsv nvdec
[12:33:33] libhb: scan thread found 1 valid title(s)
[12:33:33] Starting Task: Encoding Pass
[12:33:33] Skipping crop/scale filter
[12:33:33] job configuration:
[12:33:33]  * source
[12:33:33]    + F:\input.mkv
[12:33:33]    + title 1, chapter(s) 1 to 18
[12:33:33]    + container: matroska,webm
[12:33:33]    + data rate: 55588 kbps
[12:33:33]  * destination
[12:33:33]    + G:\Transcode\output.mkv
[12:33:33]    + container: Matroska (libavformat)
[12:33:33]      + chapter markers
[12:33:33]  * video track
[12:33:33]    + decoder: hevc_qsv 10-bit (p010le)
[12:33:33]    + filter
[12:33:33]      + Framerate Shaper (mode=0)
[12:33:33]        + frame rate: same as source (around 23.976 fps)
[12:33:33]    + Output geometry
[12:33:33]      + storage dimensions: 3840 x 2160
[12:33:33]      + pixel aspect ratio: 1 : 1
[12:33:33]      + display dimensions: 3840 x 2160
[12:33:33]    + encoder: AV1 10-bit (Intel Media SDK)
[12:33:33]      + preset:  quality
[12:33:33]      + options: lowpower=0
[12:33:33]      + profile: auto
[12:33:33]      + level:   auto
[12:33:33]      + quality: 22.00 (ICQ)
[12:33:33]      + color profile: 9-16-9
[12:33:33]      + chroma location: topleft
[12:33:33]      + mastering display metadata: r(0.6800,0.3200) g(0.2650,0.6900) b(0.1500 0.0600) wp(0.3127, 0.3290) min_luminance=0.000000, max_luminance=1000.000000
[12:33:33]  * subtitle track 1, Deutsch [PGS] (track 0, id 0x5, Picture) -> Passthrough
[12:33:33]    + name: Deutsch NIMA4K
[12:33:33]  * subtitle track 2, English [PGS] (track 1, id 0x6, Picture) -> Passthrough
[12:33:33]    + name: English SDH NIMA4K
[12:33:33]  * audio track 1
[12:33:33]    + name: Deutsch Dolby Digital 5.1 NIMA4K
[12:33:33]    + decoder: Deutsch (AC3) (5.1 ch) (576 kbps) (track 1, id 0x1)
[12:33:33]      + bitrate: 576 kbps, samplerate: 48000 Hz
[12:33:33]    + AC3 Passthru
[12:33:33]  * audio track 2
[12:33:33]    + name: English Dolby Digital 5.1 NIMA4K
[12:33:33]    + decoder: English (AC3) (5.1 ch) (640 kbps) (track 3, id 0x3)
[12:33:33]      + bitrate: 640 kbps, samplerate: 48000 Hz
[12:33:33]    + AC3 Passthru
[12:33:33] sync: expecting 187749 video frames
[12:33:34] encqsvInit: using full QSV (LowPower) path
[12:33:34] encqsvInit: AV1 Main profile @ level 5.0
[12:33:34] encqsvInit: TargetUsage 1 AsyncDepth 6
[12:33:34] encqsvInit: GopRefDist 8 GopPicSize 48 NumRefFrame 4 IdrInterval 0
[12:33:34] encqsvInit: BFramesMax 7 BRefType pyramid
[12:33:34] encqsvInit: RateControlMethod ICQ ICQQuality 22
[12:33:34] sync: first pts video is 0
[12:33:34] sync: "Chapter 1" (1) at frame 1 time 0
[12:33:34] sync: first pts audio 0x1 is 0
[12:33:34] sync: first pts audio 0x3 is 0
[12:33:34] qsv_enc_init: using 'hardware (2) via D3D11' implementation, API: 2.9
[12:33:35] sync: first pts subtitle 0x6 is 281520
[12:33:53] sync: first pts subtitle 0x5 is 5022540
[12:35:47] sync: "Chapter 2" (2) at frame 9128 time 34260476
[12:38:33] sync: "Chapter 3" (3) at frame 20425 time 76666590
[12:41:23] sync: "Chapter 4" (4) at frame 31957 time 119954835
[12:42:58] sync: "Chapter 5" (5) at frame 38436 time 144275381
[12:44:41] sync: "Chapter 6" (6) at frame 45314 time 170093673
[12:45:56] sync: "Chapter 7" (7) at frame 50439 time 189331642
[12:48:39] sync: "Chapter 8" (8) at frame 61609 time 231261030
[12:50:38] sync: "Chapter 9" (9) at frame 69808 time 262038026
[12:54:28] sync: "Chapter 10" (10) at frame 85806 time 322090518
[12:57:23] sync: "Chapter 11" (11) at frame 97764 time 366977861
[13:00:44] sync: "Chapter 12" (12) at frame 111509 time 418573155
[13:04:10] sync: "Chapter 13" (13) at frame 125761 time 472071600
[13:07:13] sync: "Chapter 14" (14) at frame 138307 time 519166147
[13:09:30] sync: "Chapter 15" (15) at frame 147590 time 554012208
[13:11:52] sync: "Chapter 16" (16) at frame 157275 time 590367277
hb_qsv_get_mid_by_surface_from_pool has not been found or busy
hb_qsv_get_mid_by_surface_from_pool has not been found or busy
Last error repeated 63 times
hb_qsv_get_mid_by_surface_from_pool has not been found or busy
hb_qsv_get_mid_by_surface_from_pool has not been found or busy
Last error repeated 64 times
hb_qsv_get_mid_by_surface_from_pool has not been found or busy
hb_qsv_get_mid_by_surface_from_pool has not been found or busy
Last error repeated 64 times
...

What Operating System are you running?

Windows 11

What version of HandBrake are you running?

20230527-ff5fe3593-x86_64

Where did you download HandBrake from?

https://github.com/HandBrake/handbrake-snapshots/releases/tag/win

[energyoase]

one more thing,the first time Handbrake got stuck was on the previous build. After that I upgraded to the current version

[sr55]

@galinart

[galinart]

@energyoase does this happen regularly with particular video or random video in the queue from time to time?

[energyoase]

sorry for the late reply. It seems to happen randomly. However the last time (the 3. time it happend), i handled it a bit differently:
One video got stuck, and i closed Handbrake, however i did not restart my PC. Once i restarted Handbrake and i restarted the last job (the one that got suck previously), it got stuck immediately. However i tried to cancel the one video and the next videos worked without a problem. The output file of the failed job was locked and could not be deleted. After a restart of the PC the failed video was able to transcode without any problems.