Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

No mail sent when you ask Dataverse support for assistance #6307

Closed
janderksen opened this issue Oct 23, 2019 · 2 comments · Fixed by #6462
Closed

No mail sent when you ask Dataverse support for assistance #6307

janderksen opened this issue Oct 23, 2019 · 2 comments · Fixed by #6462
Assignees
Projects

Comments

@janderksen
Copy link

When you try to login to dataverse and it fails, you are offered to "contact dataverse for assistance".
In the dialog you can type your email address and a message. To prove you are not a robot you have to calculate a sum, but the sum is empty (+ = )
When you type 0 the form is accepted, but no mail is send

People start complaining they do not get an answer.

Annotation 2019-10-23 084942

This does work when you click on the support link at the top of the screen.

Version is: v. 4.17 build 1450-51739f6

@djbrooke
Copy link
Contributor

Thanks @janderksen, we'll take a look.

@kcondon
Copy link
Contributor

kcondon commented Oct 23, 2019

For reference, see #3036

@djbrooke djbrooke moved this from Ready 🙋 to IQSS Sprint 10/23 - 11/6 in IQSS/dataverse (TO BE RETIRED / DELETED in favor of project 34) Oct 23, 2019
@djbrooke djbrooke self-assigned this Oct 23, 2019
@djbrooke djbrooke moved this from IQSS Sprint 10/23 - 11/6 to Ready 🙋 in IQSS/dataverse (TO BE RETIRED / DELETED in favor of project 34) Oct 23, 2019
@djbrooke djbrooke assigned djbrooke and unassigned djbrooke Oct 23, 2019
@djbrooke djbrooke added the Large label Oct 31, 2019
@djbrooke djbrooke removed their assignment Nov 4, 2019
@scolapasta scolapasta added Medium and removed Large labels Nov 5, 2019
@djbrooke djbrooke moved this from Ready 🙋 to IQSS Sprint 11/6 - 11/20 in IQSS/dataverse (TO BE RETIRED / DELETED in favor of project 34) Nov 5, 2019
@djbrooke djbrooke removed the Type: Bug a defect label Nov 6, 2019
@djbrooke djbrooke changed the title No mail send when you ask Dataverse support for assistance No mail sent when you ask Dataverse support for assistance Nov 6, 2019
@djbrooke djbrooke moved this from IQSS Sprint 11/6 - 12/11 to IQSS Team Dev 💻 in IQSS/dataverse (TO BE RETIRED / DELETED in favor of project 34) Dec 9, 2019
sekmiller added a commit that referenced this issue Dec 13, 2019
sekmiller added a commit that referenced this issue Dec 13, 2019
sekmiller added a commit that referenced this issue Dec 13, 2019
sekmiller added a commit that referenced this issue Dec 16, 2019
@pdurbin pdurbin moved this from High priority for pdurbin to Done in pdurbin Dec 19, 2019
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
Development

Successfully merging a pull request may close this issue.

6 participants