osTicket - Prerequisites and Installation

This tutorial outlines the prerequisites and installation of the open-source help desk ticketing system osTicket.

Environments and Technologies Used

• Microsoft Azure (Virtual Machines/Compute)
• Remote Desktop
• Internet Information Services (IIS)

Operating Systems Used

• Windows 10 (21H2)

List of Prerequisites

Create an Azure Virtual Machine Windows 10, 4 vCPUs Name: Vm-osticket Username: labuser Password: osTicketPassword1!

Open this: Installation Files We will use these files to install osTicket and some of the dependencies.

Install / Enable IIS in Windows WITH CGI World Wide Web Services -> Application Development Features -> [X] CGI

From the Installation Files, download and install PHP Manager for IIS (PHPManagerForIIS_V1.5.0.msi)

From the Installation Files, download and install the Rewrite Module (rewrite_amd64_en-US.msi)

Create the directory C:\PHP

From the Installation Files, download PHP 7.3.8 (php-7.3.8-nts-Win32-VC15-x86.zip) and unzip the contents into C:\PHP

From the Installation Files, download and install VC_redist.x86.exe.

From the Installation Files, download and install MySQL 5.5.62 (mysql-5.5.62-win32.msi) Typical Setup -> Launch Configuration Wizard (after install) -> Standard Configuration -> Password1

Open IIS as an Admin

Register PHP from within IIS

Install osTicket v1.15.8 Download osTicket from the Installation Files Folder Extract and copy “upload” folder to c:\inetpub\wwwroot Within c:\inetpub\wwwroot, Rename “upload” to “osTicket”

Browse to the Osticket help desk login page.

Installation Steps

Create an Azure Virtual Machine Windows 10, 4 vCPUs Name: Vm-osticket Username: labuser Password: osTicketPassword1!

Download prerequisite files to the Azure Virtual Machine-osticket download folder and install them for configuration and support of the Osticketing system.

Install osTicket v1.15.8 Download osTicket from the Installation Files Folder.

Browse to the Osticket help desk login page.