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Delete error

deby edited this page Jul 2, 2018 · 4 revisions

You're probably here because you saw this error:

The reason why we're not allowing you to delete is because the consequences would be too great. In other words, if you delete it, too many things will be deleted as well. We're not able to recover accidental deletes, so we're really just trying to protect you here.

If you're trying to delete an account, you can read about the consequences here.

What can you do?

First, ask yourself if that's really what you want to do, and if you know exactly what you're doing.

If the answer is yes, then you have 2 solutions to delete it:

Manually delete everything that would be deleted automatically.

When you try to delete, you should see a popup that tells you what will automatically deleted as a result of that. Whenever you can, delete them manually.

When you reach under 10 items (for most) or 25 items (for accounts and activities), you will be able to delete.

Ask the staff team

In some cases, you might not be able to delete them all, or they might be too many to be deleted. In that case, Contact us with the URL where you got the error. We will be able to help you.

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