| Documentation | Deployment guide | Architecture |
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Chatbots are an easy way to provide answers to frequently asked questions by users. However, most chatbots fail to engage with users in meaningful way because there is no human in the loop when the chatbot fails.
HR Support bot is a friendly Q&A bot that brings a support professional/expert from the HR team in the loop when it is unable to help. One can ask the bot a question and the bot responds with an answer if it is contained in the knowledge base. If not, the bot allows the user to submit a query which then gets posted in a pre-configured team of experts who are help to provide support by acting upon the notifications from within their team itself. Additionally, the bot suggests links to recommended HR policies/questions by searching for pre-configured tags in the question. These tiles can also be found in the associated tab as a quick reference. HR Support works well for light weight QnA and to provide quick support when launching new projects/initiatives in the organization.
An end-user interacting with HR Support:
Experts team using HR Support:
Please read the license terms applicable to this app template here. In addition to these terms, by using this app template you agree to the following:
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You are responsible for complying with applicable privacy and security regulations related to use, collection and handling of any personal data by your app. This includes complying with all internal privacy and security policies of your organization if your app is developed to be sideloaded internally within your organization.
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Microsoft will have no access to data collected through your app. Microsoft will not be responsible for any data related incidents or data subject requests.
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Any trademarks or registered trademarks of Microsoft in the United States and/or other countries and logos included in this repository are the property of Microsoft, and the license for this project does not grant you rights to use any Microsoft names, logos or trademarks outside of this repository. Microsoft’s general trademark guidelines can be found here
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Use of this template does not guarantee acceptance of your app to the Teams app store. To make this app available in the Teams app store, you will have to comply with submission process and validation, and all associated requirements such as including your own privacy statement and terms of use for your app.
Begin with the Solution overview to read about what the app does and how it works.
When you're ready to try out HR Support, or to use it in your own organization, follow the steps in the Deployment guide.
Thoughts? Questions? Ideas? Share them with us on Teams UserVoice!
Please report bugs and other code issues here.
This project welcomes contributions and suggestions. Most contributions require you to agree to a Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us the rights to use your contribution. For details, visit https://cla.microsoft.com.
When you submit a pull request, a CLA-bot will automatically determine whether you need to provide a CLA and decorate the PR appropriately (e.g., label, comment). Simply follow the instructions provided by the bot. You will only need to do this once across all repos using our CLA.
This project has adopted the Microsoft Open Source Code of Conduct. For more information see the Code of Conduct FAQ or contact opencode@microsoft.com with any additional questions or comments.