title | f1.keywords | ms.author | author | manager | audience | ms.topic | ms.service | ms.localizationpriority | ms.collection | ms.custom | search.appverid | description | ms.date | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Remove license from shared mailbox |
|
kwekua |
kwekuako |
scotv |
Admin |
how-to |
microsoft-365-business |
medium |
|
|
|
Remove a license from a shared mailbox to assign it to another user or return the license so you're not paying for it. |
06/13/2023 |
Shared mailboxes usually don't require a license. Follow these instructions to remove a license from a shared mailbox so that you can either assign it to a user or return the license so that you aren't paying for a license you don't need.
Note
An Exchange Online Plan 2 license is required in the following scenarios:
- The shared mailbox has more than 50 GB of storage in use.
- The shared mailbox uses in-place archiving.
- The shared mailbox is placed in litigation hold.
For step-by-step instructions on how to assign licenses, see Assign licenses to users.
::: moniker range="o365-worldwide"
-
In the admin center, go to the Users > Active users page.
[!NOTE] You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.
::: moniker-end
::: moniker range="o365-21vianet"
-
In the admin center, go to the Users > Active users page.
[!NOTE] You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.
::: moniker-end
-
Select the shared mailbox.
-
One the Licenses and Apps tab, expand Licenses and uncheck the box for the license you want to remove.
-
Select Save changes.
-
When you return to the Active users page, the status of the shared mailbox will be Unlicensed.
-
You're still paying for the license. To stop paying for it, remove the license from your subscription.
About shared mailboxes (article)
Create a shared mailbox (article)
Configure a shared mailbox (article)
Convert a user mailbox to a shared mailbox (article)