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ngrok step not setup properly #3019

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Rick-Kirkham opened this issue Mar 31, 2021 · 8 comments · Fixed by #2907
Closed

ngrok step not setup properly #3019

Rick-Kirkham opened this issue Mar 31, 2021 · 8 comments · Fixed by #2907
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doc-bug Out of date, unclear, confusing, typo, or broken - including missing information. teams-developer-support Question related to extensibility (Bot, ME, Tab) would be marked under this label

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@Rick-Kirkham
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Rick-Kirkham commented Mar 31, 2021

The article tells the user to "In a terminal, run ngrok http -host-header=rewrite 3978."
This generates an error saying that there's no such command as ngrok.
This happens because the earlier article about prerequisites told readers to install ngrok, but did not tell them to add the path to the installed ngrok.exe to the PATH environment variable. You need to either tell the reader to add this to the PATH variable, or you need to tell to navigate to the folder where ngrok is installed and then run the command.


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@ghost
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ghost commented Mar 31, 2021

Hi Rick-Kirkham! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

@ghost ghost added the needs-triage 🔍 label Mar 31, 2021
@ghost ghost added this to Needs triage in Teams App Development Mar 31, 2021
@ghost ghost added the teams-developer-support Question related to extensibility (Bot, ME, Tab) would be marked under this label label Mar 31, 2021
@RamaMohanaChary
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Hi @Rick-Kirkham,

Checking this with internal team and will get back to you soon.

@ghost ghost assigned Wajeed-msft and Abhijit-MSFT Apr 4, 2021
@RamaMohanaChary
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Hi @Rick-Kirkham,

Could you please share us the error that you are facing with ngrok. Meanwhile please try this
ngrok http 3978 --host-header=localhost

@Rick-Kirkham
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The error is in the following screen shot. As you can see in the screen shot, the alternate command you suggested gives the same error.
image

As I noted in the original issue, I have already diagnosed the problem and told you what needs to change in the documentaiton.

@RamaMohanaChary
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Sure, thank you, will update to the concerned team.

@Nikitha-MSFT Nikitha-MSFT added the doc-bug Out of date, unclear, confusing, typo, or broken - including missing information. label Apr 8, 2021
@ghost ghost added this to Wish List in MSTeams DevDocs Apr 8, 2021
@ghost ghost assigned KirtiPereira Apr 8, 2021
@ghost ghost removed this from Needs triage in Teams App Development Apr 8, 2021
@ghost ghost removed the needs-triage 🔍 label Apr 8, 2021
@KirtiPereira KirtiPereira linked a pull request Apr 9, 2021 that will close this issue
@v-vrajaraman
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Fixed as part of #2907 .

@Rick-Kirkham
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@v-vrajaraman Actually 2907 doe NOT fix this issue. None of the changes in that PR add the neeced missing step of adding the path to ngrok to the PATH environment variable.

girliemac added a commit that referenced this issue Apr 14, 2021
MSTeams DevDocs automation moved this from Wish List to Done Apr 28, 2021
@ghost
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ghost commented Apr 28, 2021

Tell us about your experience!

Hi Rick-Kirkham! This issue is closed in our system. We would like your feedback on your experience with our support team and Platform.

Best regards,
Teams Platform

@MicrosoftDocs MicrosoftDocs locked as resolved and limited conversation to collaborators May 28, 2021
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